On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
ResumeGenius Reviews Summary
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was led to believe that this resume would be free! Also do not charge people a subscription fee. In my humble opinion, it would be better to charge for a document download as a one time charge. The fear of a re-occurring charge will run away more customers than it will keep. A reasonable rate would be $1-2 for more basic resumes and increase the price as the document's sophistication increases. I believe implementing this tactic will encourage more visitors of your site to seal the deal with purchasing. Eliminate the verbiage that says that resume creation is free, it's misleading and distasteful (although I believe this site is excellent). Just my opinion. If you are not able to do anything with this information, please pass it on to your superior until it makes a difference. Thank you!
Made building my resume much less painful - looks pretty awesome too!
I don't have anything to compare the service to other than building one on my own. For that reason alone, the template achieves its stars.
It was made clear that this would be a free service. After filling out and taking the time to complete a professional resume, you could only choose a "plan" to pay for the resume that was said to be a free download. Lies.
Fairly good but difficult to edit some of the areas on resume format
You advertise as free but force people to sign up for a free trial that charges if you forget to cancel the subscription. What a freaking scam.
I was dreading creating my resume but your product made the experience so easy!
The set-up and the way that the system walks you through both required and optional areas of a resume has been extremely helpful, especially for someone putting together a resume for the first time.
The resume builder was easy to use; very intuitive. Using the site helped me streamline my work history and put forth my most important experience.
You advertised as free. Then wanted a credit card subscription at the end. I will be contacting the better business bureau.
So far so good, not free like it said but the price is reasonable.
It isn't stated anywhere that you need a membership. You bait and switch people by having them waste time filling forms out or pay you. State it up front.
Also, I have to agree to a follow up just to submit this complaint.
Makes a daunting task feel a little less daunting!
This was the easiest, most painless, and fastest experience I've ever had creating a resume!
The service is great. I would prefer if upon checkout, you recommend the 14 day trial, in which if i like it then i pay $2.95 instead of having me pay the $2.95 & then get it refunded if i don't like the trial.
Annoying to have to pay to download my resume, I just want to get a job. Pretty easy and intuitive aside from that.
Nice but hate the fee, im only going to use this once to get a copy of my resume. I guess it's okay paying around $2 for it
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members