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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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The fact it advertises as free and you have to sign up for the 14 day trial to actually download the hard work you just put in.
Amazing, foolproof way of creating your professional resume!
I would have appreciated the information regarding the trial period charge of $2.95 before I spent the time entering the resume information. It is described as a FREE template!
Enjoyed the conversational style approach to building the resume in addition to suggesting well worded career objectives.
Manually writing job description bullets was kind of an annoying process. I'd rather be able to copy and paste what I have and separate into bullets.
I wish i knew i had to pay before i created the whole thing. Dont do this to customers, be honest and you ll get more out of it for the business.
Well the help template were nice to work with I haven't seen an actual printed out resume yet so that is why I didn't give it a 5 star
Tell people that this is a paid service before they go through the entire resume building process
Was told I could get my resume for free by signing up, not true
It was very difficult to go forward or back through to rewrite.
Great service, thank you for always being available for my resume needs.
Don't like being forced to get a membership. Would rather pay as I go.
Quick and easy but wish I was able to edit some word placements.
Thanks for the step by step process. Makes it so much easier and less stressful to complete.
I thought there was a free service; I didn't really want to pay for the trial.
Terrible that tricking you into thinking it is free
The alignment on the resume is a little messed up!
This was advertised as free. I am disappointed that I put in all that work only to find out that it was not.
I wish I was able to add more sections like volunteer programs
Pretty easy to navigate and input information. Suggestions are great as well
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

