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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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The resume builder is easy to use and the results are great!
This cite was easy to use to create a quick resume. Something I'd like to change is being able to use bullet points for the task section of my job history. After I put all my responsible task in for the job, the cite made it a really long run-on sentence.
I was under the impression that this service was free. It was very useful and helpful, however I do not need a subscription to help me write resumes. I needed help this one time, hopefully, but I definitely do not need another monthly expense. Especially one that I don't need.
Why can't you add a summary and custom headings? Why is it advertised as free when it isn't?
The website was extremely helpful, it was clear and concise. Thanks for all your help
User friendly. I like the template choices and the sample statements for job titles.
It said it was absolutely free and I got charged $3
Wish there was a way to alter the text somewhat at the end, enlarge or underline, that sort of thing.
It's easy and simple. I think I'm recommend all my friends who need help with a resume.
Super easy and the resume templates are very clean.
Resume template looks so professional and is very easy to use! Thank you!
Everything is great. I would only make it so you could edit the cover letter when it says hiring manager, because I would like to put something else.
Creating my resume was easy and it looks nice and professional.
I really dislike how misleading the pricing is. I would have purchased the monthly subscription, but apparently it's a yearly one that you only describe as monthly in terms of price. Overall I will be making sure to spend as little money on this as possible now.
Also, why the $#*! would you have a no option for the "should we follow up" if you aren't even allowed to select it?
Easy setup, great layout, made the experience smooth
I appreciate the ease it takes to fill out the resume, but hate that I have to pay for a subscription if I only want to use it one-time.
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

