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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Says its free, but will make you pay to download. Templates are nice though and its easy to use
Note you have to pay for the 14 day free trial to download - wasn't transparent
Your site didn't format for all data to be the same. For some of my info it kept bullet points, others didn't show up. I put it all in google docs and copied it over. The bullet points that were auto generated are totally different than the one's I had to create because there were no jobs that matched my background.
$#*! your hostage tactics. I went through 3 hours of editing me resume to have to end up paying for it. I can understand a one time 2 or 3 dollar fee. But a recurring fee every 4 weeks? Get $#*!ing bent. I will make sure i cancel immediatly. You $#*!s make me sick. You are just as bad as those "Free" makeup services that "only charge shipping and handling" to then start charging people every month for 80 bucks.
It was great until I tried to download it. Not all job descriptions were accurate to the job titles but I manually entered them
It was great until I got the trick you played for payment. Should be more options for people who need resumes that aren't looking for a job. Like business execs that need it for certifications, loans etc.
Really helpful and super easy to use! Turbo Tax for resumes
This was advertised as a free program. It is not, which is unfortunate because it is very good.
Misleading that it is listed as a free resume, then once you put all the work into it you have to pay to get it.
Excellent process. Simple, efficient, clean, elegant.
Seems too good to be true, but enjoying how easy it is.
Extremely helpful. I would not be able to complete my resume without this website. It has made a frustrating, confusing experience much easier.
Hmmm another card scam don't say it's free when it ain't! People really need jobs
A SHAM; there's nowhere it states that you HAVE to pay for a trial to use your product initially, then I cant copy the info ON MY RESUME into other formats because of this.
The bait and switch is so bad; I need something quick and the fact I can't download the TXT version for free after making an acct, I will be following up to see that my login/customer data is removed in accordance with the CCPA.
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

