Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
What happened to "free"? At the end, I had to whip out my credit card to get my resume. I don't mind paying a little bit. But that should've been stated up front.
It said free, i ended up paying to be able to download my resume
Great, fast convenient, took less time than me having to do by myself
It was great, all the options you have are close to reality jobs styles and it was easy to identify and fill it up
Please be upfront about your pricing before people put in the time to build a resume.
Fast, easy and straight to the point. Two thumbs up.
Nice and quick. Would definitely recommend this to my peers
It said it was free then i get all the way finished and I still had to pay
Well organized and helpful tips offered along the way. ResumeGenius takes your genius to the next level without the preoccupation of the tedious formatting issues I often come across.
It has been easier and faster in creating a curriculum vitae
Service is excellent but i can not edit format to my choosing.
This is my first attempt to do a resume therefore I do not know if this will be good enough for me to land employment.
I will forever use this as my go to for building a professional resume
I typed in "Free resume templates" in google and this site came up. It seemed pretty comprehensive so I rolled with it. I was surprised at the three dollar trial charge at the end to get my resume, but if it makes me more than three bucks, we're good! I'm impressed up to this point, it's a nice looking resume.
Great feedback and guidance in building my professional resume.
Only completed one resume example. Need to use tool further to determine my true experience
I enjoyed creating my first resume on this website
Quick! This worked so smooth and the resume looks great.
Was really easy to design and edit my resume. The old one needing dusting off and the upgrade took about an hour. Well worth it.
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

