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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Carol A.
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My son used this website and made a great resume that looks very sharp and professional. I plan to do the same now for mine!

Date of experience: May 25, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Pennsylvania
1 review
0 helpful votes
Follow ​Boden K.
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Amazing program that helps to piece together a developed resume, and highlights your most important information.

Date of experience: May 25, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review, glad we were able to help

Have a great day.
Resume Genius

Kentucky
1 review
0 helpful votes
Follow ​ T.
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Resume builder is so easy to use. I appreciated being able to view different options.

Date of experience: May 25, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review, glad we were able to help

Have a great day.
Resume Genius

Georgia
1 review
0 helpful votes
Follow Laura Y.
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Great for those who need help building a resume. It added skills that I forgot I did in my current role.

Date of experience: May 25, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for your review, glad we were able to help

Have a great day.
Resume Genius

Wisconsin
1 review
0 helpful votes
Follow Richard C.
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They scam you because they make you think its a free service and it is not

Date of experience: May 25, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

Minnesota
1 review
0 helpful votes
Follow ​Micale N.
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Disappointed to be charged for a service which clearly promoted itself as free. The resume looks nice and tidy but the only reason I'm paying this trial fee is because I don't want to have to re-write another resume.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 25, 2021
Alexandra M. ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius

Virginia
1 review
0 helpful votes
Follow ​Kaylah M.
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I wanted more help wording the resume and it wasn't as user-friendly as I thought it would be. Overall, I think it's okay but help would have benefitted me better.

Date of experience: May 25, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

Florida
1 review
0 helpful votes
Follow ​Kevin K.
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Made me pay, initially thought this was one of many free ones.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 25, 2021
Alexandra M. ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius

Nebraska
1 review
0 helpful votes
Follow ​Suzanne G.
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Awesome!
May 25, 2021

Awesome! The resume selection was a amazing. Thank you

Date of experience: May 25, 2021
Alexandra M. ResumeGenius Rep
over a year old

We’re thankful for the amazing feedback you have given us!

Regards,
Resume Genius

Washington
1 review
0 helpful votes
Follow ​Tristan J.
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It worked very well but did not tell me that it would need to be paid for, so after I did the work to make it I could not keep it or download it without paying. Other than that it was great and really easy to use.

Date of experience: May 25, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

Texas
1 review
0 helpful votes
Follow Armond D.
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Great platform
May 25, 2021

Great platform. Easy to use with great looking resumes.

Date of experience: May 25, 2021
Alexandra M. ResumeGenius Rep
over a year old

You made our day with your review, thank you!

Regards,
Resume Genius

Michigan
1 review
0 helpful votes
Follow ​Miny P.
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Great, They make it simple and easier for you. Just put down your info and they'll have option for you to pick

Date of experience: May 25, 2021
Virginia
1 review
0 helpful votes
Follow ​Tommy J.
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This was a bait and switch
June 24, 2021

This was a bait and switch. You should state upfront that there is a cost.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 25, 2021
Alexandra M. ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius

Maryland
1 review
0 helpful votes
Follow Jason E.
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It's lousy and shady you market this as "free" to be charged at the end. Just be honest about the service you provide, people will pay for it.

Date of experience: May 25, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

Texas
1 review
0 helpful votes
Follow ​Alicia Y.
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Don't say its free and then charge me when I'm done. Poop.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 25, 2021
Alexandra M. ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius

Maryland
1 review
0 helpful votes
Follow ​kristen E.
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Good it is very very good i loved it so so much I really do

Date of experience: May 25, 2021
Alexandra M. ResumeGenius Rep
over a year old

We’re thankful for the amazing feedback you have given us!

Regards,
Resume Genius

New York
1 review
0 helpful votes
Follow ​Churchill G.
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Very easy and fast to do, anyone can do their own resume with resume genius.

Date of experience: May 24, 2021
Alexandra M. ResumeGenius Rep
over a year old

You made our day with your review, thank you!

Regards,
Resume Genius

Kentucky
1 review
0 helpful votes
Follow ​Courtney S.
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Grea
May 25, 2021

Grea. It great helped me to complete my resume through the questions asked!

Date of experience: May 24, 2021
Alexandra M. ResumeGenius Rep
over a year old

We’re thankful for the amazing feedback you have given us!

Regards,
Resume Genius

New York
1 review
0 helpful votes
Follow ​JAIR G.
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I would have liked to have been made better aware that I would have to pay for this BEFORE I filled out all the information.

Date of experience: May 24, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

Missouri
1 review
0 helpful votes
Follow ​Christine D.
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Was an easy template to follow
May 25, 2021

Was an easy template to follow. Not loving that you're making me do this review before I get my download.

Date of experience: May 24, 2021
Alexandra M. ResumeGenius Rep
over a year old

We’re thankful for the amazing feedback you have given us!

Regards,
Resume Genius