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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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I do not like when its mandatory to add an email address to my references
Super easy and the guided template was very helpful. I like that there are a lot of style choices.
You made our day with your review, thank you!
Regards,
Resume Genius
So far, ResumeGenius is user-friendly and I like the variety of formats available. I wish I had known up-front that I would need a credit card to pay a modest fee to complete the process.
You made our day with your review, thank you!
Regards,
Resume Genius
Great, it was easy to follow and straight up. I like the format
Thank you for your review, glad we were able to help
Have a great day.
Resume Genius
Very easy to navigate website and even easier to use.
Thank you for your review, glad we were able to help
Have a great day.
Resume Genius
Very good and it is also quick and simple to use for me
Thank you for your review, glad we were able to help
Have a great day.
Resume Genius
I was looking for a free sight to download a simple resume. This site advertised as free and then charged me for downloading and viewing my created resume.
Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!
Have a great day.
Resume Genius
No
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Thank you for your review, glad we were able to help
Have a great day.
Resume Genius
I really like how easy it was to transfer all my information from one document to another.
Thank you, we truly appreciate your feedback, happy customers make our days brighter.
Have a great day.
Resume Genius
Quick and easy to do. It guides you through the entire process painlessly!
Thank you, we truly appreciate your feedback, happy customers make our days brighter.
Have a great day.
Resume Genius
Good and professional templates for download and edit
Thank you, we truly appreciate your feedback, happy customers make our days brighter.
Have a great day.
Resume Genius
Easy and fast, many templates to choose from, and the finished product looked very professional!
Thank you, we truly appreciate your feedback, happy customers make our days brighter.
Have a great day.
Resume Genius
This platform is really easy to use, fun, and helpful!
Thank you, we truly appreciate your feedback, happy customers make our days brighter.
Have a great day.
Resume Genius
Advertised as a website to get a free resume template. Not until completed resume was I informed I would have to pay for it. Should be up-front with customer's in the beginning.
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
Regards,
Resume Genius
Great and very helpful. It was a quick and simple process from start to finish.
Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.
Have a great day.
Resume Genius
I like the help and different options. Not happy I had to pay for it since it said "FREE" on link!
Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!
Have a great day.
Resume Genius
Great service, but Objective builder is not working.
Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.
Have a great day.
Resume Genius
Some of the fields are difficult to edit, particularly the title of the position you are applying for. You can't edit it without overwriting your career objective, and then you've lost your career objective. You have to re-write it, but you can't copy and paste the text prior to changing the position title so you're starting your career objective from scratch every time you need to simply change the title of the position you're applying for.
In general, the fields need to be easier to edit - fewer steps. It would also be very helpful to be able to edit the 2nd page of a resume to be slightly different than the 1st page. Be able to edit where the break in the page happens, etc. The 2nd page should be formatted slightly different from the 1st as the front page has all the contact info etc.
Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!
Have a great day.
Resume Genius
Little to no info on payment at the end of the resume process.
Thank you, we truly appreciate your feedback, happy customers make our days brighter.
Have a great day.
Resume Genius
I don't like googling your place and seeing it is a "free" service. 2 hours later, I see a charge. That's bait n switch!
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!
Have a great day.
Resume Genius