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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow ​Jessica P.
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Editing is not easy
June 18, 2021

Editing is not easy. Options should be opened to clear and move and or really edit all parts of the document.

Date of experience: June 18, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

Texas
1 review
0 helpful votes
Follow ​Cristina V.
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It was easy and I found the format I was looking for right away.

Date of experience: June 18, 2021
Alexandra M. ResumeGenius Rep
over a year old

You made our day with your review, thank you!

Regards,
Resume Genius

Texas
1 review
0 helpful votes
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It's not free
June 18, 2021

It's not free. Yet it says free resume when you Google search

Date of experience: June 18, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

Illinois
1 review
0 helpful votes
Follow ​Garrett S.
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Don't market you're site as free if it isn't free.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 18, 2021
Alexandra M. ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius

Texas
1 review
0 helpful votes
Follow Ruth B.
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Very easy to use and allowed me to complete my resume with little to no stress.

Date of experience: June 18, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Florida
2 reviews
0 helpful votes
Follow ​Amy C.
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So far the building of my resume has been easier than I had anticipated..

Date of experience: June 18, 2021
Alexandra M. ResumeGenius Rep
over a year old

You made our day with your review, thank you!

Regards,
Resume Genius

Florida
1 review
0 helpful votes
Follow ​Sephora M.
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I love the easy format
June 18, 2021

I love the easy format. I wish they would allow us to change the date format.

Date of experience: June 18, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Texas
1 review
0 helpful votes
Follow ​AMBER P.
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Don't say free and then after someone goes through all the steps tell them they need to subscribe/pay. It's false advertisement. Be honest up front.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 18, 2021
Alexandra M. ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius

Missouri
1 review
0 helpful votes
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Program was easy to use and edit not happy with a charge at the end I didn't know about in the beginning

Date of experience: June 18, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

Australia
1 review
0 helpful votes
Follow Donna P.
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Misleading that its 'free' but a good service overall

Date of experience: June 18, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

Canada
1 review
0 helpful votes
Follow ​Michael O.
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Very helpful site but it had a hard time recognizing job descriptions

Date of experience: June 17, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

Illinois
1 review
0 helpful votes
Follow ​Cynthia Q.
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This is advertised as a free template and nothing is said about the subscription until you are finished with the resume

Date of experience: June 17, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

Canada
1 review
0 helpful votes
Follow ​Rey M.
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I do not appreciate how you guys are not upfront with the payment process. The price point is also quite expensive for something that won't be used as often as you market it to.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 17, 2021
Alexandra M. ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius

California
1 review
0 helpful votes
Follow Eric X.
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It's very easy to be intimidated by the resume creation process. ResumeGenius makes the experience relaxing, simple, and quick!

Date of experience: June 17, 2021
Alexandra M. ResumeGenius Rep
over a year old

You made our day with your review, thank you!

Regards,
Resume Genius

Virginia
1 review
0 helpful votes
Follow Frank O.
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Quick and easy
June 18, 2021

Quick and easy. Took no time at all. Would definitely recommend

Date of experience: June 17, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Pennsylvania
1 review
0 helpful votes
Follow ​Kim G.
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Super easy to use
June 17, 2021

Super easy to use. Affordable. Simple but work proper templates.

Date of experience: June 17, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Texas
1 review
0 helpful votes
Follow ​Kirsten I.
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I wish when I selected the monthly payment I payed for the monthly payment instead of an entire year.

Date of experience: June 17, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

Tennessee
1 review
0 helpful votes
Follow ​Amanda M.
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Your description of the link that pops up when a google search of "free resume builder" is very misleading as it says free and no credit card required. One is required and not only is it NOT a Free trial even and costs $2.95 but, after 14 days I will be charged monthly $14.95 if I forget to cancel "subscription" and hopefully this is not one of the companys that is impossible to contact by phone and will not respond to any emails sent and makes it impossible to cancel the subscription unless you reach out to your bank to stop the reoccurring fees! I only paid this fee because I was mislead and needed this resume asap and did not have time to go to a different site and start the process over again.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 17, 2021
Alexandra M. ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius

Colorado
1 review
0 helpful votes
Follow Amy P.
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Making a resume has been simple and yet looks very professional

Date of experience: June 17, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Georgia
1 review
0 helpful votes
Follow Jessica Q.
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I like having examples to look at and helpful tips on better words.

Date of experience: June 17, 2021
Alexandra M. ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius