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From the business
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
ResumeGenius Reviews Summary
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
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Forcing me to pay for my resume when it is advertised as free
Easy. I like descriptions of job positions. Applied a lot to me.
Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.
Have a great day.
Resume Genius
Love it so far! I have always struggled with the layout of my resume and updating it so that is showcases my specific skills. I have already seen improvements in the layout.
Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.
Have a great day.
Resume Genius
Searched Google for "free resume builder" so was disappointed to be charged $2.95 once I had already invested the time to input the information for the resume.
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
Regards,
Resume Genius
This was fast and the choices of auto templates were on point! Thank you
Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.
Have a great day.
Resume Genius
Amazing! Quick and easy. I was intimidated by having to create a resume but this made it an amazing and stressfree experience.
The site is deceiving. It says FREE resume builder but if you want the actual resume you have to pay for it.
Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!
Have a great day.
Resume Genius
I took my old resume and made it brand sparkling new! Easy to use with awesome results.
Thank you, we truly appreciate your feedback, happy customers make our days brighter.
Have a great day.
Resume Genius
Lack of customer success options in your helper wizards made it more challenging to complete the resume. Please look into adding more options for customer success positions.
Hello,
Thank you for bringing this to our attention and our apologies for the negative experience, we take our customer’s feedback very seriously, know that we hear you and we are here to help, so please look for a private message from Trustpilot shortly.
Thank you for your patience!
Regards,
Resume Genius
This was advertised as a free resume builder. I spent the better part of an hour or more making a resume, and then you charge for it once it's all done? I know you make money off people like me, treating us like garbage. I don't have the time to go somewhere else and make a resume, and even though I only have about 12 dollars right now, I'm going to pay you $3 and hope i don't need that to eat later. If you charge for a service, make it clear up front. You have a great design and user interface. It's worth paying for if you have the money, but not for people like me who are struggling to get by, especially with a pandemic happening. Thanks for that
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
Regards,
Resume Genius
I just started using Resume Genius today but everything was so smooth the build for the website and the transitions were very nice
Thank you, we truly appreciate your feedback, happy customers make our days brighter.
Have a great day.
Resume Genius
Very disappointed that only after the entire resume was created am I informed my resume was being held hostage for a $2.95 ransom. Otherwise, I appreciated the transfer function.
Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!
Have a great day.
Resume Genius
They dont give you a free resume you have to pay to use!
Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!
Have a great day.
Resume Genius
You have to pay for the resume, really?!?!?! It should be free in my opinion in order for people to access and make quality resumes
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
Regards,
Resume Genius
This has been a wonderful tool thus far and I wish I would have used it years ago.
Thank you, we truly appreciate your feedback, happy customers make our days brighter.
Have a great day.
Resume Genius
This service is wayy expensive for what I'm getting. I edit my resume just a bit and you charge me $24.95? That is ABSURD.
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
Regards,
Resume Genius
Very user friendly system and I love the end result
Thank you, we truly appreciate your feedback, happy customers make our days brighter.
Have a great day.
Resume Genius
Great so far other than I wish I could change the section headings
Thank you, we truly appreciate your feedback, happy customers make our days brighter.
Have a great day.
Resume Genius
This service is free until you want to actually download or print the resume you just created. Then you must pay.
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
Regards,
Resume Genius
Very helpful, but wish it was easier to add bullet points when writing your own work experience.
Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!
Have a great day.
Resume Genius
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
Regards,
Resume Genius