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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Ernesto R.
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Useful website, get's rid of all the BS you have to come up with.

Date of experience: September 14, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Colorado
1 review
0 helpful votes
Follow Sophia I.
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It's great and super easy to use with great templates.

Date of experience: September 14, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Oregon
1 review
0 helpful votes
Follow Jeff R.
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Advertisement is misleading
October 14, 2021

Advertisement is misleading. Have your credit card ready in the end

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 14, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius

Virginia
1 review
0 helpful votes
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Did not know I would have to pay
September 14, 2021

Did not know I would have to pay. It was advertised on Google for free

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 14, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

Canada
1 review
0 helpful votes
Follow Veronika S.
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Great experience, easy platform to use and provide information.

Date of experience: September 14, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Indiana
1 review
0 helpful votes
Follow Alexander Z.
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This is a bit of a con
September 14, 2021

This is a bit of a con. You advertise that this is a FREE service only to have a "Bait and Switch", which is illegal in the United States of a FEE SERVICE.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 14, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello,

Thank you for bringing this to our attention and our apologies for the negative experience, we take our customer’s feedback very seriously, know that we hear you and we are here to help, so please look for a private message.

Thank you for your patience!

Regards,
Resume Genius

Florida
1 review
0 helpful votes
Follow Daniel T.
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Easy application; however it should disclose that it cost

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 14, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Michigan
1 review
0 helpful votes
Follow Brad E.
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The resume building tools are very useful and straightforward, the templates look great. I was just a little annoyed when I never saw anything mentioning payment until I was done and needed to download the resume.

Date of experience: September 14, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Florida
1 review
0 helpful votes
Follow Nancy S.
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Great service and it helped the process out by making it quick

Date of experience: September 14, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

California
1 review
0 helpful votes
Follow Atiya I.
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I've enjoyed my experience with this service. I have been out of the job market for 14 years and this has made creating a reume hassle free. YAY technology!

Date of experience: September 14, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Wisconsin
1 review
0 helpful votes
Follow JACQUELINE R.
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You advertise as free but of course reality is you are just like every other company with false advertising. Very unprofessional...

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 14, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

North Carolina
1 review
0 helpful votes
Follow Jihad L.
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So far so good
September 14, 2021

So far so good. The process is seamless Will find out

Date of experience: September 14, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Indiana
1 review
0 helpful votes
Follow Declan H.
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Resume quality was pretty much impossible to read due to the quality

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 14, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello,

Thank you for bringing this to our attention and our apologies for the negative experience, we take our customer’s feedback very seriously, know that we hear you and we are here to help, so please look for a private message shortly.

Thank you for your patience!

Regards,
Resume Genius

South Carolina
1 review
0 helpful votes
Follow Adrian W.
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Awesome service!
September 14, 2021

Awesome service! Took away the headache of having to create my resume on my own.

Date of experience: September 14, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

New Jersey
1 review
0 helpful votes
Follow Aaron U.
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Surprisingly excellent to use
September 14, 2021

Surprisingly excellent to use. Their adaptive algorithm to create a naturally professional resume based on your answers to simple and easy questions is both clever and genius.

Date of experience: September 14, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Virginia
1 review
0 helpful votes
Follow Jessica J.
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Advertised as free and then charges 24,99 to access your resume.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 13, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message from to obtain your account details.

Thank you!

Regards,
Resume Genius

Texas
1 review
0 helpful votes
Follow Michael Z.
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One critique is this came up as a free resume website then it asks for money at the end. It was useful and looked nice but that is deceptive.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 13, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

California
1 review
0 helpful votes
Follow Laura V.
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Saved my life, this is due by midnight and I am desperate.

Date of experience: September 13, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Have a great day.
Resume Genius

California
1 review
0 helpful votes
Follow Robitah P.
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Really easy and everything is at your finger tips. You can easily generate multiple resume for different position. I'm very grateful. Thank you for the help

Date of experience: September 13, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

California
1 review
0 helpful votes
Follow Brenda K.
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I wish i could buy my resume download without making the subscription, now i have to cancell it either way

Date of experience: September 13, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius