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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Eric J.
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Excellent service would recommend everyone utilize this website

Date of experience: September 21, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

California
1 review
0 helpful votes
Follow Penalver J.
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It was simple, great selection of templates and I'm happy.

Date of experience: September 21, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Have a great day.
Resume Genius

Nebraska
1 review
0 helpful votes
Follow Belinda G.
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ResumeGenius made the resume-building process relatively quick and painless.

Date of experience: September 21, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Have a great day.
Resume Genius

Florida
1 review
0 helpful votes
Follow Meghan M.
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The resume was advertised to be free
October 21, 2021

The resume was advertised to be free. Once I get to the end to download the resume you need a subscription. Now why would I go through all that effort of creating the resume if I didn't want to download it? False advertising and bait and switch.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius

New York
1 review
0 helpful votes
Follow Chris J.
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Dont let me create the whole $#*!ing resume to then charge me money

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius

Alabama
1 review
0 helpful votes
Follow Rebecca I.
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I'd like to be able to change the order in each list. Also upload my own graphic to the banner. Otherwise, this has been very helpful to have sample info in each category!

Date of experience: September 21, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Have a great day.
Resume Genius

Kentucky
1 review
0 helpful votes
Follow N. H.
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Price tag shock, however, totally worth it. Investment in one's self.

Date of experience: September 21, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Have a great day.
Resume Genius

Minnesota
1 review
0 helpful votes
Follow Gabe J.
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You say upgrade, but don't give an option to not upgrade.

Date of experience: September 21, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Have a great day.
Resume Genius

Georgia
2 reviews
0 helpful votes
Follow Chertina R.
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Like how the problem creates the resume for me, just wish it had more creative resumes.

Date of experience: September 21, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Have a great day.
Resume Genius

Tennessee
1 review
0 helpful votes
Follow Dylan P.
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Perfect for what I needed to do fast and easy to setup

Date of experience: September 21, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Have a great day.
Resume Genius

Illinois
1 review
0 helpful votes
Follow Trevor L.
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The tool is great but I think it's stupid I have to pay to get my resume

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius

Canada
1 review
0 helpful votes
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Was led to believe the trial was free when I started.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

Michigan
1 review
0 helpful votes
Follow Sydney W.
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This is a very good website but don't advertise as free if it's not free

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

Wisconsin
1 review
0 helpful votes
Follow Ellie Z.
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Makes the process of building a resume so much more manageable! I came in with no experience building a resume and feel like I am coming away with a well-crafted and professional document to send to potential employers.

Date of experience: September 21, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Indiana
1 review
0 helpful votes
Follow Robin M.
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Very easy to build a resume with great options to choose from

Date of experience: September 21, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

South Carolina
1 review
0 helpful votes
Follow Tara X.
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Loved the resume builder, but wish the price was told up front.

Date of experience: September 21, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Massachusetts
2 reviews
0 helpful votes
Follow Jason P.
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While helpful, the templates force users into including information that current professionals do not recommend. In addition, the templates force users into formatting that is unchangeable. Good first start.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius

California
1 review
0 helpful votes
Follow Andriel V.
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The old resume design I used from here is gone. Also too expensive

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

Florida
1 review
0 helpful votes
Follow Mary S.
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Easy to create my resume with the use of the resume genius

Date of experience: September 21, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

South Africa
1 review
0 helpful votes
Follow Christine T.
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You advertise as FREE but I still have to pay to get the actual CV. That is not being very honest and open...

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,
Resume Genius