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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Very helpful and simplifying the tools that promotes a clear understanding to potential employers.
Although i loved my resume. When i first started building it, it stated that it was free. Now, im needing to pay.
Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!
Have a great day.
Resume Genius
Im not happy about paying for something advertised as free!
Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!
Have a great day.
Resume Genius
Thers not any resumes that put your picture on it for some reason? Alot of us LIKE THAT KIND OF RESUME-THATS WHY I ONLY GAVE IT A 2, BECAUSE IT ACTUALLY MADE ME PAY FOR IT TOO AFTER NONE OF THEM ARE PRETTY!
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
Great website! I built my resume in about 10 minutes. This was such an amazing experience, I LOVE IT!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
The step by step process was very easy to follow. The tips and pointers given along the way were very helpful. The different layout options make my resume look great and very professional.
Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.
Have a great day,
Resume Genius
Super easy to use and so many clean templates to choose from!
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
$#*!ing scam artists. If you're going to charge for something, be upfront about it. Waiting till someone's finished to spring a charge on them is major $#*!ing bull$#*!. Do better.
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
The tool was great but shouldn't be advertised as "free" if you don't have even a one time free trial.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Was under the impression that said service was free, wasn't till i finished all the typing that I was informed it wasn't free. Happy with product, however somewhat misleading advertising its free.
Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!
Have a great day.
Resume Genius
The platform provides and easy way to build a resume for someone new to the resume game
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The resume prompts were easy. I was disappointed that you stated it was free. However, I had to pay. Very uncouth
Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!
Have a great day.
Resume Genius
Very easy and quick. Clean, professional templates
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easy to use. Excellent way to start a resume and great cost
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great website. But this website is designed only for users in the U.S. I could say it when I had trouble in writing telephone number. It does not allow me to input international # and phone # of other countries. Hope it can be revised.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it!
Have a great day,
Resume Genius
Definitely help me build my 10+ year resume in when I needed it the most.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Love this site. So easy. Would highly recommend. Great deal!
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I think it is a great program. The fact that you advertise it as free and then at the end you put in the fact that it is not is not cool at all.
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
Regards,
Explicitly states it is free and then after working on a resume for over an hour I'm blocked from accessing it unless I pay. Disgusting and typical.
Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.
Thank you!
Regards,
Super quick and easy! I love that it walks you through everything step by step to ensure you get the perfect resume!
Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius