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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
728
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Terry C.
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Very helpful and simplifying the tools that promotes a clear understanding to potential employers.

Date of experience: October 26, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Florida
1 review
0 helpful votes
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Although i loved my resume..
October 26, 2021

Although i loved my resume. When i first started building it, it stated that it was free. Now, im needing to pay.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 26, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

Texas
1 review
0 helpful votes
Follow Adi J.
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Im not happy about paying for something advertised as free!

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 26, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

California
1 review
0 helpful votes
Follow Ashley T.
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Thers not any resumes that put your picture on it for some reason? Alot of us LIKE THAT KIND OF RESUME-THATS WHY I ONLY GAVE IT A 2, BECAUSE IT ACTUALLY MADE ME PAY FOR IT TOO AFTER NONE OF THEM ARE PRETTY!

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 26, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Wisconsin
1 review
0 helpful votes
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Great website!
October 26, 2021

Great website! I built my resume in about 10 minutes. This was such an amazing experience, I LOVE IT!

Date of experience: October 26, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

Indiana
1 review
0 helpful votes
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The step by step process was very easy to follow. The tips and pointers given along the way were very helpful. The different layout options make my resume look great and very professional.

Date of experience: October 26, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.

Have a great day,
Resume Genius

District of Columbia
1 review
0 helpful votes
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Super easy to use and so many clean templates to choose from!

Date of experience: October 26, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Louisiana
1 review
0 helpful votes
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$#*!ing scam artists
November 25, 2021

$#*!ing scam artists. If you're going to charge for something, be upfront about it. Waiting till someone's finished to spring a charge on them is major $#*!ing bull$#*!. Do better.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 26, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Michigan
1 review
0 helpful votes
Follow Teri J.
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The tool was great but shouldn't be advertised as "free" if you don't have even a one time free trial.

Date of experience: October 26, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Florida
1 review
0 helpful votes
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Was under the impression that said service was free, wasn't till i finished all the typing that I was informed it wasn't free. Happy with product, however somewhat misleading advertising its free.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 26, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

North Carolina
2 reviews
0 helpful votes
Follow Gerald S.
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The platform provides and easy way to build a resume for someone new to the resume game

Date of experience: October 26, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Oklahoma
1 review
0 helpful votes
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The resume prompts were easy
October 26, 2021

The resume prompts were easy. I was disappointed that you stated it was free. However, I had to pay. Very uncouth

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 26, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!

Have a great day.
Resume Genius

California
1 review
0 helpful votes
Follow Kerry D.
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Very easy and quick
October 26, 2021

Very easy and quick. Clean, professional templates

Date of experience: October 26, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

California
1 review
0 helpful votes
Follow Christina S.
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Easy to use
October 26, 2021

Easy to use. Excellent way to start a resume and great cost

Date of experience: October 25, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

KR
1 review
0 helpful votes
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Great website
October 26, 2021

Great website. But this website is designed only for users in the U.S. I could say it when I had trouble in writing telephone number. It does not allow me to input international # and phone # of other countries. Hope it can be revised.

Date of experience: October 25, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it!

Have a great day,
Resume Genius

Missouri
1 review
0 helpful votes
Follow Jose K.
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Definitely help me build my 10+ year resume in when I needed it the most.

Date of experience: October 25, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Kentucky
2 reviews
0 helpful votes
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Love this site
October 26, 2021

Love this site. So easy. Would highly recommend. Great deal!

Date of experience: October 25, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Washington
1 review
0 helpful votes
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I think it is a great program
November 25, 2021

I think it is a great program. The fact that you advertise it as free and then at the end you put in the fact that it is not is not cool at all.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 25, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,

Alaska
1 review
0 helpful votes
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Explicitly states it is free and then after working on a resume for over an hour I'm blocked from accessing it unless I pay. Disgusting and typical.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 25, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Hello, we are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen so please be on the lookout for a private message to obtain your account details.

Thank you!

Regards,

Illinois
1 review
0 helpful votes
Follow Kiley U.
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Super quick and easy!
October 26, 2021

Super quick and easy! I love that it walks you through everything step by step to ensure you get the perfect resume!

Date of experience: October 25, 2021
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.

Have a great day,
Resume Genius