Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Would've been nice to know BEFORE i spent a couple hours on my resume, that you folks charge to download or print these out. I don't want or need any of your fancy services, I just needed to update my resume to send it out.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Easy and convenient. Made the whole experience a lot less stressful
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It was a great experience it was very easy for me to do.
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
Awesome instructions. Options were plentiful. Not time consuming, done in a matter of minutes.
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
Love it hope it helps me get the job I really need
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Nice resumes templates and easy to input info, but a little tricky to input skills.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It was good just wish there were more options pertaining to my previous job titles.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very helpful to me at this time looking for a new job!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Easy smooth process, extremely helpful and I am satisfied with the results
Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.
Have a great day,
Resume Genius
I like the program but came to this site because it clearly stated that there would be no charge or credit card required, only to have to pay in the end. False advertising.
Hello Zenaida,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
Easy and quick, I didn't think my original resume was terrible, but I guess it was.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
When you do a Google search, it says that its free. You go through the whole process of building the resume and then at the end you get charged.
Hello Georgette,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
When I clicked on your website, it said FREE, then I get to the end after filling everything in and there is a catch/fee to sign up. Yes, it is minimal, but then when people forget (which you are probably banking on), then it auto renews at a higher rate. VERY misleading - it should have said that upfront
Hello Ron,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
Good stuff domnt 2wjbv; irbviebvuwevbwruhfqehbiko2ijubhdejwikq2o2fwjerdbhuijq2ekoewrbdhji2qepokwbrhj2krdhwjiko
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Extremely helpful in resume writing process. Resourceful and alleviates some of the stress incurred when creating a resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Love this programs, so easy and helps when needing to update a resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Good product but the marketing made this sound like it was completely free.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Great resume, lots of options. However i wish i could reorder my work experience easier
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Quality, easy enough to use, goo tips and helpful references
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius