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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Elyse L.
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I loved the options that were presented and how easy it was to do

Date of experience: January 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Ohio
1 review
0 helpful votes
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Thank you so much Resume Genius for regularly throughout the years providing excellent service and as a fabulously helpful resource for my resume and cover letter needs! I so appreciate you being there for me. Thanks again!

Date of experience: January 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.

Have a great day,
Resume Genius


I was under the impression that this service was providing me a "free" resume template. But when I went to download it after already investing 40 minutes creating the resume, I could not download the resume I had created unless I paid the $24.95 fee. It's enraging. It feels like trickery. I've gone ahead and paid the fee because I appreciate the template and I need the resume. But this feels very dishonest and leaves me feeling like I've had a terribly dishonest service here :(

Date of experience: September 8, 2020
Florida
1 review
0 helpful votes
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Your expensive as $#*!
February 5, 2022
Updated review

Your expensive as $#*!.
$25 for a resume?
Bull$#*!!
I'm trying to find a job, not spend money.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Chantel,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you!

Regards,
Resume Genius


Good
February 22, 2021
Previous review

Good

Date of experience: February 21, 2021
Virginia
2 reviews
0 helpful votes
Follow Brad N.
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Please add a spot for linkedIn and other various items

Date of experience: January 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Florida
1 review
0 helpful votes
Follow Imani Z.
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I like the simplicity of the site
January 6, 2022

I like the simplicity of the site. It gets all the notes that are jumbled in my min of paper, and that is appreciated.

Date of experience: January 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.

Have a great day,
Resume Genius

Utah
1 review
0 helpful votes
Follow Kyle C.
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Helpful in building a resume, I am a bit rusty but it turned out well.

Date of experience: January 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Florida
1 review
0 helpful votes
Follow India Z.
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Takes the hassle out of creating a resume. Genius idea!

Date of experience: January 6, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Ohio
1 review
0 helpful votes
Follow John Z.
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Very helpful and easy to use guides for anyone to put together a resume that looks professional

Date of experience: January 5, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Tennessee
1 review
0 helpful votes
Follow Nicole H.
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Informative and easy to use!
January 6, 2022

Informative and easy to use! I love that I can take my time and have great options to choose.

Date of experience: January 5, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

Florida
1 review
0 helpful votes
Follow Brandi S.
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Been charged twice to use service during trial period

Date of experience: January 5, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

District of Columbia
1 review
0 helpful votes
Follow Zachary Z.
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I did not realize i would have to pay to download my one resume until after i spent time get all the info in the system.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 5, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Zachary,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you!

Regards,
Resume Genius

New Mexico
1 review
0 helpful votes
Follow David S.
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Quick and easy for someone who has not made a resume in over 20 years.

Date of experience: January 5, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.

Have a great day,
Resume Genius

Colorado
1 review
0 helpful votes
Follow Samuel Z.
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I would like to point out that most individuals who are writing a resume are unemployed, and as such the use of resume templates as a paid product is best described as opportunistic and reprehensible.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 5, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Samuel,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you!

Regards,
Resume Genius

Arizona
2 reviews
0 helpful votes
Follow Milky D.
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Advertise free yet I have to pay
February 5, 2022

Advertise free yet I have to pay. This should be made known before someone spends 2 hours creating a resume. I didn't like that I had to put my graduation year on the resume

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 5, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Milky,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you!

Regards,
Resume Genius

California
1 review
0 helpful votes
Follow Maria H.
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**************313123
January 6, 2022

*********************

Date of experience: January 5, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Tennessee
0 reviews
0 helpful votes
Follow SARAH M.
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Easy to use
January 6, 2022

Easy to use. Wonderful product.
I would highly recommend this to anyone!

Date of experience: January 5, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Florida
1 review
0 helpful votes
Follow Roger K.
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Great program for building resume it helps you through the process asking questions for a professional style resume

Date of experience: January 5, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Oklahoma
0 reviews
0 helpful votes
Follow Ashley Q.
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What an excellent experience doing something that I was dreading after not being in the workforce for 20 years. You made it so easy!

Date of experience: January 5, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.

Have a great day,
Resume Genius

Louisiana
1 review
0 helpful votes
Follow Moises G.
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This was great quick and easy to make my resume thanks

Date of experience: January 5, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Missouri
1 review
0 helpful votes
Follow J. Z.
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Great sight, shouldve seen it coming that it is in no way free. To build it yes, outside of that, they got ya

Date of experience: January 5, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius