Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This website gave me so many helpful inserts for my resume and made it so easy to guide me through the intimidating process
Great, easy to manage and create a professional resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great website very useful. Helped me out a ton! Thank you
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Was quick and easy to use, although I imported my already prepared cv. Hopefully my card is safe... Fingers crossed.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Resume Genius was very easy to use and fast, I will definitely be recommended it to my coworkers.
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
You can find good formats and key words to describe your job positions in your resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great easy helpful would recommend and use again nice
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The surprise fee to get your resume after spending time building it is a bit misleading.
Hello Lisa,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
Thanks! Resume writing without pain! Greatly appreciated.
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Saved me a lot of time doing it on this site. Very easy to use. Thank you!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
*******891
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Awesome, I just need one time help and will only use this once. Thank You for this wonderful tool.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easy and Efficient way to create a professional looking resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The builder is phenomenal - the only thing I would suggest is adding a section for a personal/portfolio website if possible. The reason for 3 stars instead of 5 is because of the false advertising. Your ads and organic search results claim the builder is free - yes it's free, but you have to pay to see the final product and download the resume, which I assume pisses many people (including myself) off.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Wanted to use a general resume without placing what job I am applying to otherwise love the app. Only con is I don't want a title under my name.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Would like to delete title and add bullet points to resume and it does not seem that is possible
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This made creating a resume incredibly painless and easy
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This is a really cool site, I recommend this to anyone
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Thanks for helping me get my resume you guys are great.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easy and fast but don't like monthly fees. A one time fee would be great
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.
Have a great day,
Resume Genius