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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Fairly easy & quick thanks for bailing me out at crunch time two thumbs up. Great job guy's
Easy way to follow the step, even for me with no experience in technology.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great. Easy format, nothing to complicated, there's no time out, so you can take your time
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I wish it had been made obvious that I was going to have to pay to get access to my resume once it was completed.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
So much more efficient than I could have been in crafting my resume!
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The 24 hour free is misleading cause you have to pay for the print, but if you get the job I guess for less than a hamburger at a fast food place you get a resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Asking for money before providing service, not at all professional. Also, should have informed about the charges on the landing page. Would not recommend to anyone. Highly Dissatisfied.
Hello Monimoy,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
Next time make sure to make people aware of payment before starting
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It was not clear that there would be a charge to obtain the resume before creating it. It breaks my confidence in the company when practices are not clear or in the very fine print.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
You said this was free, and then I had to pay for it.
Hello Rebecca,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
You lied to me about this being free, but the resume looks good and was easy to fill out. I want to be mad but I can't really.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Wonderful options, detail, and recommendations to help me spice up my resume with professionalism and class. Thank you ResumeGenius <3.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Love to get a resume done so quickly and look so good!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Good to start my new job and better life skills for sure
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Have a great day,
Resume Genius
Easy to Edit, quick. There is no room for special experiences, however (I was a member of a National Org. Which I couldn't add.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
User friendly, lets see if I can get some attention with this resume template.
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Have a great day,
Resume Genius
Easy to use and creates a top notch professional resume
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Have a great day,
Resume Genius
Super easy and fast! Like that there are many format options.
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
It appears more than acceptable and I look forward for success.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great product, but I don't appreciate that it all looks like it is free... until the end when they charge... after an hour or two has already been spent on it. I would prefer to know the cost up front.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius