Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The site was very easy to use with writing the resume.
I think it would be get a free template or trial before you have to pay
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very easy to put your resume together and ots affordable
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
So far-so good! I have had awful success in trying to format my resume previously.
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
I am helping my daughter-in-law develop her resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Awesome! So easy to use! Walks you through everything!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
It was not clear that I would have to pay from the beginning
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Quick and easy experience with a professional resume at the end.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The ease of building my resume was great! Anyone could use resume genius without any complications to produce a great resume!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
The price and the fact I am joining a service should have been advertised clearly at the onset of the resume.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The fact that you guys are forcing ppl to pay for your garbage $#*!ing resumes sucks $#*!
Hello Jewel,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
Advertised for free resume, charged me. Spent so much time on it, didn't want to lose it so I did pay. False advertising.
Hello Anna,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
States Free but I could not print or download my resume until I paid the $2.99 trial
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Website was easy to use and my resume looks amazing.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Quick Easy--my information was transferred over from my original resume seamlessly
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Resume Builder is user-friendly. I like that it provides prompts.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Looks pretty good and easy can make my CV so professional
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Wow! So easy! Took a stressful task and made it actually fun!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Straight forward, and easy to navigate. A lot of different and unique resumes to choose from.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius