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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Very helpful, beyond great made it so simple to create my resume.
I don't understand why you said "free" resume in the beginning
Hello Muza,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
I struggles so long trying to make my resume, with resume genius i got it done during one class period
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
A+++ what really easy to navigate. Just put in your info and boom its done
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Needs optional answer slots in case info is currently unknown
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
A little deceptive that you can't access your resume until the end, without paying.
Hello Angela,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you!
Regards,
Resume Genius
This was Easy. I'm terrible at this so this was great.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Sucks that you have to pay for it but it is a great website to use to build/create that resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I am happy to build my resume from your service. This is my first time writing a resume with professional help. Thank you.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I would love to see more robust options for project management
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The site said "free resume' which it is not. It is worth the $2.95 BUT I'd better be able to cancel this immediately after this one download considering I only need this one time! Tracey Kilcup
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Great and easy to use to build a resume quick. Thank you.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Had a problem changing email for billing purpose and they were quick to change it for me since I was creating this for a friend.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It was great looking forward to work with you again
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very good experience and lots of good formats to choose from, it would be nice if you had more formats that were more student oriented.
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
I'm about to download it towards my indeed job search so I hope everything goes well but for now I'm giving you five stars
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I was not expecting a charge but it seems to be a good builder. Would prefer to choose the format.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
You should tell people this cost money at the beginning.
Hello Rebecca,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Unclear how the plans are differ, unhappy that cancellation options involve a phone call.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
My experience is good I thought I would have been able to list my prior experience as my prior position was only for a year due to the Pandemic.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


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Have a great day,
Resume Genius