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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Fine resume builder, but very disappointed that the cost is hidden until the very end. Sketchy business model - be upfront about this.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I feel like it was a good experience so far. I liked how you could skip some parts and it didn't make you have to answer it.
Hello Benjamin,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
I had a very large choice of resume's. It was a bit difficult to choose one.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
So easy to create my resume in no time. A great experience
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Thank you so much for making the resume experience so easy
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
My experience is ok right now. I thought it was a free service. The information seems to be helpful.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Didn't expect to pay after going through creating. Of course after doing all the work one will pay.
Hello Cameo,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
This said it was free but then I had to pay. It was not free.
Hello Victoria,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Easy to use and organize resumes and cover letters
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great and easy to use for first time resume makers!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Easy resume builder tool. Great suggestions and many styles to choose from
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Well formatted helped a lot to answer all questions made it easy for me
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Quick and easy to create a professional and unique resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This is very helpful and made the process much easier than expected.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This was very easy to use and quickly completed my curriculum vitae.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Loved the ease of uploading my resume and tweaking it but I did not like that I was told it was free and ended up paying to receive MY work.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It said it was free but it's not. I have to pay just to get my resume after it was completed. It was a waste of my time and false advertised. Obviously I have no job. I have no income. That $3 hurt me and my kids greatly. Now we can't eat. Horrible!
Hello Tanisha,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius