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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Nevada
1 review
0 helpful votes
Follow Tanya C.
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It was easy and fast
May 28, 2022

It was easy and fast. I'll really know once it's downloaded.

Date of experience: May 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Florida
1 review
0 helpful votes
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Great and easy to work on and end outlook is really amazing

Date of experience: May 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Tennessee
1 review
0 helpful votes
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When i clicked on the site it said free but got charged just to download. It was easy to upload all my information and had a lot of options for job descriptions

Date of experience: May 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

California
1 review
0 helpful votes
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I've been putting this off for 2 years. Just spent 3 hours and am almost finished! Thank you

Date of experience: May 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

California
1 review
0 helpful votes
Follow LINDSEY T.
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It was cool, but formatting my original resume was hard.

Date of experience: May 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

North Carolina
1 review
0 helpful votes
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Awesome platform I really look forward to updating my resume when needed,

Date of experience: May 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Pennsylvania
1 review
0 helpful votes
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Easy to use, but a little buzz word heavy (i. E.: "workflow prioritization.")

Date of experience: May 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Georgia
1 review
0 helpful votes
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It's been quick and easy...
May 27, 2022

It's been quick and easy... what a surprise that you need a credit card to print.

Date of experience: May 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Minnesota
1 review
0 helpful votes
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The resume builder was good and the finished resume was nice. I wish you made it clear about the charge upfront.

Date of experience: May 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Utah
2 reviews
0 helpful votes
Follow Saundra B.
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I do not feel this is a good resume for me. I retire from the federal government over 10 years ago and I destroyed all my records because I moved across the country and they were cumbersome and heavy and numerous! I did not think I would ever need them again, so I am not accurate with my resume dates, job titles, etc.

Date of experience: May 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

New Hampshire
1 review
0 helpful votes
Follow Kelliann N.
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Started out a free template..
June 26, 2022

Started out a free template. And now I have to pay.
Worth it. But im aggravated

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Kelliann,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Canada
2 reviews
0 helpful votes
Follow Stacy E.
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Very cool and smooth program for building a resume

Date of experience: May 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

North Carolina
1 review
0 helpful votes
Follow Sarah Z.
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Easy to use with lots of options and looks very professional!

Date of experience: May 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Washington
1 review
0 helpful votes
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This said my resume would be free and now I'm paying for a service I just needed once.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Laura,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Texas
1 review
0 helpful votes
Follow Angel G.
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I lost my progress about 4 times because of accidentally hitting the back key under the phone's keyboard, after I'd already finished listing an hour's worth of thinking through work details.
If there were a way to get back to where I was at or even an auto save feature, every minute or so, this would be 10 stars, no joke.
Frustrated but overall, good app.

Date of experience: May 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you! We truly appreciate your feedback. Happy customers make our days brighter.

Have a great day,
Resume Genius

Virginia
1 review
0 helpful votes
Follow Artis N.
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Help me build my resume without spending hundreds of dollars!

Date of experience: May 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

New York
1 review
0 helpful votes
Follow Anthony M.
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Easy, Direct, Great examples, etc... Basically everything you need in a resume builder, without the unsolicited filler that other resume builders expose us to!

Date of experience: May 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

California
1 review
0 helpful votes
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I thought this was free only to find out later there was a fee. Nice bait and switch!

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Mark,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

North Carolina
1 review
0 helpful votes
Follow Rachael R.
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Thank you so much, I was mentally stuck and spending way to much time trying to do this on my own, now I can apply for jobs that I want!

Date of experience: May 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you! We truly appreciate your feedback. Happy customers make our days brighter.

Have a great day,
Resume Genius

TW
1 review
0 helpful votes
Follow James O.
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Quick and easy
May 27, 2022

Quick and easy. Upfront about costs, but easy to use in the meantime

Date of experience: May 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius