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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Very clear directions for creating a powerful resume
It helps building the Resume. However it has several limitation, it doesn't allow to have custom ordering on experiences when they overlap in time.
Templates are not as modern and sleek.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
This site is easy to use and takes so much of the work and stress of making a resume off of you!
Thank you for your review. Glad we were able to help.
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Resume Genius
My references didn't all have an email so I'll have to edit it by myself which was a little annoying, but everything else was great and helpful
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Resume Genius
Advertised this was free. Then of course at the end of building my resume, you charge me. Turns out, it was not free...
Hello Jamie,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Hello Andrea,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Good experience, limited descriptions to choose from
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Resume Genius
It was marketed as a free product but then I had to pay $2.95.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Thanks for providing such services, i saved my time
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Have a great day,
Resume Genius
Marketed as "completely free." It is not, in fact, completely free, as they charge you at the end when you've already put a lot of thought and work into it. Unfortunately, the reason they can lie to customers like that is because of the sunken cost fallacy. "I've already spent so much time on this, I just *have* to go ahead and buy it!" That is stupid. But their plan continues to work, because I happen to be desperate. ResumeGenius, a message to you: at least be honest. It is not completely free. You would have people more willing to pay for it up front if you told them up front that they have to pay. Quit with these falsehoods. I want my money back.
Hello Benjamin,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
It did say free but very unhappy everything has to be so difficult.and cost you at every turn..
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Advertising as a free resume maker, then charging for the ability to get the work you've been creating for the last hour. Not only is that false advertising but that's shady work. If you're going to end up charging just say so from the beginning...
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Love this! I created a great-looking resume in a short time. In the past, I usually would spend a good day creating my resume. Using Resume Genius it only took me about half an hour!
Thank you for your review! Glad we were able to help.
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Resume Genius
Quick and easy. Saved me a lot of anxiety and time.
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Have a great day,
Resume Genius
Easy-to-use service and efficiently designed to help build resume.
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Have a great day,
Resume Genius
Fairly simple process and systems in place work well easy accessibility.
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Have a great day,
Resume Genius
Made my day, so easy t use give so many examples which was very helpful and convenience
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Have a great day,
Resume Genius
Yeah you can't say its a "free" resume builder then when people get done making their resume require $3 to get their resume, like it's fine if it's not free, but don't advertise it as such, that's misinformation
Hello Samuel,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Resume Genius is easy to use. I uploaded my resume and with a few edits was able to create my resume within 5 minutes.
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Resume Genius
Well I googled for a free resume online and after I completed the resume it asked for $2.95. I mean for 14 days its not bad, but wasn't free!
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Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius