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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Wyoming
1 review
0 helpful votes
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Very clear directions for creating a powerful resume

Date of experience: June 17, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Italy
1 review
0 helpful votes
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It helps building the Resume
June 17, 2022

It helps building the Resume. However it has several limitation, it doesn't allow to have custom ordering on experiences when they overlap in time.
Templates are not as modern and sleek.

Date of experience: June 17, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Florida
1 review
0 helpful votes
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This site is easy to use and takes so much of the work and stress of making a resume off of you!

Date of experience: June 17, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Florida
1 review
0 helpful votes
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My references didn't all have an email so I'll have to edit it by myself which was a little annoying, but everything else was great and helpful

Date of experience: June 17, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Canada
1 review
0 helpful votes
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Advertised this was free
July 17, 2022

Advertised this was free. Then of course at the end of building my resume, you charge me. Turns out, it was not free...

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 17, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Jamie,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Texas
1 review
0 helpful votes
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\...
July 17, 2022

\.../

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 17, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Andrea,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Idaho
1 review
0 helpful votes
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Good experience, limited descriptions to choose from

Date of experience: June 17, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Oregon
1 review
0 helpful votes
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It was marketed as a free product but then I had to pay $2.95.

Date of experience: June 17, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Turkiye
1 review
0 helpful votes
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Thanks for providing such services, i saved my time

Date of experience: June 17, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

South Carolina
1 review
0 helpful votes
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Marketed as "completely free."
July 17, 2022

Marketed as "completely free." It is not, in fact, completely free, as they charge you at the end when you've already put a lot of thought and work into it. Unfortunately, the reason they can lie to customers like that is because of the sunken cost fallacy. "I've already spent so much time on this, I just *have* to go ahead and buy it!" That is stupid. But their plan continues to work, because I happen to be desperate. ResumeGenius, a message to you: at least be honest. It is not completely free. You would have people more willing to pay for it up front if you told them up front that they have to pay. Quit with these falsehoods. I want my money back.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 17, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Benjamin,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

North Carolina
2 reviews
0 helpful votes
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It did say free but very unhappy everything has to be so difficult.and cost you at every turn..

Date of experience: June 17, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Florida
1 review
0 helpful votes
Follow Enzo H.
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Advertising as a free resume maker, then charging for the ability to get the work you've been creating for the last hour. Not only is that false advertising but that's shady work. If you're going to end up charging just say so from the beginning...

Date of experience: June 17, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Washington
1 review
0 helpful votes
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Love this!
June 17, 2022

Love this! I created a great-looking resume in a short time. In the past, I usually would spend a good day creating my resume. Using Resume Genius it only took me about half an hour!

Date of experience: June 17, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

North Carolina
1 review
0 helpful votes
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Quick and easy
June 17, 2022

Quick and easy. Saved me a lot of anxiety and time.

Date of experience: June 17, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Canada
1 review
0 helpful votes
Follow Danica J.
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Easy-to-use service and efficiently designed to help build resume.

Date of experience: June 16, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Florida
1 review
0 helpful votes
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Fairly simple process and systems in place work well easy accessibility.

Date of experience: June 16, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Switzerland
1 review
0 helpful votes
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Made my day, so easy t use give so many examples which was very helpful and convenience

Date of experience: June 16, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Alabama
1 review
0 helpful votes
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Yeah you can't say its a "free" resume builder then when people get done making their resume require $3 to get their resume, like it's fine if it's not free, but don't advertise it as such, that's misinformation

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 16, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Samuel,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Texas
1 review
0 helpful votes
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Resume Genius is easy to use
June 17, 2022

Resume Genius is easy to use. I uploaded my resume and with a few edits was able to create my resume within 5 minutes.

Date of experience: June 16, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Illinois
1 review
0 helpful votes
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Well I googled for a free resume online and after I completed the resume it asked for $2.95. I mean for 14 days its not bad, but wasn't free!

Date of experience: June 16, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius