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From the business
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
ResumeGenius Reviews Summary
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
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I worked on my resume for 3 hours and your website didn't save half of the work i did on it. Horrible experience!
Would have preferred to know about pricing before I started my resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I was under the impression this was a completely free service, it wasn't... so my experience was good up until I found out after trying to download that I would have to pay.
Hello Christopher,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message from Trustpilot shortly to obtain your account details.
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Resume Genius
Very Helpful. Makes it so easy to identify your skills.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Thank you for your help! It has made this experience so easy... especially form someone who has not done a resume in 20+ years!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Annoyed that no where does it say i'll end up having to pay. I just wanted a simple free resume.
Hello Ian,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
This is a great place to create your resume! Its so fast and easy.
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Writing and creating my resume was simple and quick. Now I am nervous to see how the membership goes. I don't like signing up for monthly access to something.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Great choices for resume set ups!
Very helpful step by step guide...
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
You guys do not provide an option for me to put in a Paypal account nor use a gift card to use this service. This is evil and you guys are stealing my information for your purposes to sell my data. Especially when I may want to use another service and you guys want to red flag an account for changing information. I work with a security engineer and we know about this malicious act that the public doesn't know.
Hello Helushka,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Nervous after reading reviews and inability to edit without seeing first.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
I don't like paying for this service. Throw in some ads and make it free.
Hello Donald,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
This made doing a resume so easy, and it looks so great & professional
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easy to navigate however, there should be an indication of ONLY credit cards being accepted prior to completing
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very clean and elegant resume builds. I would highly recommend this site!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Love the resume builder, but you do have to pay to download. It advertised that it was free.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Everything was GREAT until I FINISHED my resume and went to try and download what was advertised to be a free template. Now after spending HOURS working on this I am left with the choice of having to re-do the entire thing on a new template or pay a subscription. BAIT AND SWITCH MUCH?
I don't mind paying for something, but to be told that the templates are free and then to have to pay to get the work you have put into it is completely dishonest.
I'm so disappointed.
I'm paying the fee because there's no way that I'm leaving behind 3 hours of work on the resume that I built. But you better trust and believe that I'll be canceling long before the full membership gets charged!
It's really too bad that you resorted to the bait and switch, because your product is excellent and I would have been willing to pay something on a monthly basis for a membership or a subscription for the continued ability to update a resume for different positions and to use the cover letters and the excellent advice.
You ruined it with the dishonesty.
Hello Jessica,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
The formatting was not that good for a scientific resume.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
See less and easy process. Quick and to the point.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Luis,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius