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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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See less and easy process. Quick and to the point.
It stated free, but had to pay at the end. Just be up front.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
What happened to Free? $#*!s... Waste of time and money. Why not a one time charge? AND BE UPFRONT ABOUT IT!
Hello Ethan,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
You say no sign up free but require payment to download resume.
Hello Ariel,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Ridiculous that the price is only shown at the VERY END after you've spent time building the whole resume. Terrible customer experience. I've told all my friends to never use this site.
Hello Izabella,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
It was so easy. I started doing it myself the old fashion way and I got easily frustrated. I am so glad I came across resume builder.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
So far it seems to be a quick way to build a resume. Lots of good examples.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great addition to the resume, but comes up first when you look up free resume. Bait and switch
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It felt very easy and natural to create my resume, and it was very thorough
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Bait and switch. "Free resume template. BS. It's not that we won't pay for the service, but be more honest up front.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
...
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
User friendly website, awesome format, and very affordable.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I was super nervous, this was my first time creating a resume, and it was super easy.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Because you said it was free, and now you are charging me
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Was great I really appreciated how easy it was to use
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great! I was able to create a great resume quickly and easily.
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Everything works and looks great. What I don't like is you make a resume and its NOTHING about payment until you finish and go to print it out then they want payment which is fine but why bait and switch?
Say up front they it costs.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Ooo look another 'free' resume website where its only free to make it not receive it. Stop trying to grub money off of people who only use this when they need money.
Hello Andrew,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
I was dreading making a resume but this was so easy. Thank you!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Excellent It was very easy and helpful I liked it a lot so easy thank you.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius