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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Liliana V.
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See less and easy process
June 28, 2022

See less and easy process. Quick and to the point.

Date of experience: June 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Illinois
2 reviews
0 helpful votes
Follow April H.
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It stated free, but had to pay at the end. Just be up front.

Date of experience: June 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

District of Columbia
1 review
0 helpful votes
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What happened to Free?
July 28, 2022

What happened to Free? $#*!s... Waste of time and money. Why not a one time charge? AND BE UPFRONT ABOUT IT!

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Ethan,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Arizona
1 review
0 helpful votes
Follow ARIEL Z.
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You say no sign up free but require payment to download resume.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Ariel,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Utah
1 review
0 helpful votes
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Ridiculous that the price is only shown at the VERY END after you've spent time building the whole resume. Terrible customer experience. I've told all my friends to never use this site.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Izabella,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Louisiana
2 reviews
0 helpful votes
Follow Shavon P.
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It was so easy
June 28, 2022

It was so easy. I started doing it myself the old fashion way and I got easily frustrated. I am so glad I came across resume builder.

Date of experience: June 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

North Carolina
1 review
0 helpful votes
Follow Gracen W.
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So far it seems to be a quick way to build a resume. Lots of good examples.

Date of experience: June 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Georgia
1 review
0 helpful votes
Follow CLAY F.
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Great addition to the resume, but comes up first when you look up free resume. Bait and switch

Date of experience: June 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Virginia
1 review
0 helpful votes
Follow Dailen X.
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It felt very easy and natural to create my resume, and it was very thorough

Date of experience: June 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Washington
1 review
0 helpful votes
Follow Sue U.
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Bait and switch
June 28, 2022

Bait and switch. "Free resume template. BS. It's not that we won't pay for the service, but be more honest up front.

Date of experience: June 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

Michigan
1 review
0 helpful votes
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...
June 27, 2022

...

Date of experience: June 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Florida
1 review
0 helpful votes
Follow Osmar U.
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User friendly website, awesome format, and very affordable.

Date of experience: June 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Arizona
1 review
0 helpful votes
Follow Macario P.
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I was super nervous, this was my first time creating a resume, and it was super easy.

Date of experience: June 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Texas
1 review
0 helpful votes
Follow Mary H.
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Because you said it was free, and now you are charging me

Date of experience: June 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Canada
1 review
0 helpful votes
Follow Julian W.
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Was great I really appreciated how easy it was to use

Date of experience: June 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Texas
1 review
0 helpful votes
Follow Chiquita B.
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Great!
June 27, 2022

Great! I was able to create a great resume quickly and easily.

Date of experience: June 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

Illinois
1 review
0 helpful votes
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Everything works and looks great
June 27, 2022

Everything works and looks great. What I don't like is you make a resume and its NOTHING about payment until you finish and go to print it out then they want payment which is fine but why bait and switch?
Say up front they it costs.

Date of experience: June 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

North Carolina
1 review
0 helpful votes
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Ooo look another 'free' resume website where its only free to make it not receive it. Stop trying to grub money off of people who only use this when they need money.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Andrew,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Canada
1 review
0 helpful votes
Follow Anna R.
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I was dreading making a resume but this was so easy. Thank you!

Date of experience: June 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

Pennsylvania
2 reviews
0 helpful votes
Follow Joanne I.
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Excellent It was very easy and helpful I liked it a lot so easy thank you.

Date of experience: June 27, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius