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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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I haven't had a resume in 20 years. ResumeGenius made the task easy and straight forward. THANK YOU!
This makes building a great looking and professional resume super simple.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great overall, my only request is being able to customize the layout a bit more. I would've liked to remove my job title from under my name.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The resume tips helped me to understand the important aspects of a resume that employers are looking for. I also like the organization and simplicity of the resume templates.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easy to understand. Unfortunately the format I chose as my favorite did not allow my entire last name to fit on one line. Is there a work-around? I went ahead and chose another format.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
You should tell people it's not free from the beginning.
Hello Taylor,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
This made it so easy to create a resume. Loved how it took me step by step and even provided suggestions for me to use.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Excellent. Resume looks awesome and super easy to make.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It was simple and easy everything was done with just a click of a button definitely will recommend!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
This was supposed to be free false advertisement you get to the end and then you have to pay
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
So easy! Every thing is straight forward and takes so fast!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
I have had trouble getting my my
Resume in full to load.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I first went to your site because it said FREE resume builder and now I am out 2.95
Hello Dominic,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Doesn't mention anything from the beginning that you need to pay at the end for downloading the file and that it's not free, and I noticed that at the very end after working on my resume for 3 hours on your site...
Plus, there's no information about how to cancel the autp-pay after 14 days..
Hello Sami,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Directly advertising as a free resume builder then restricting ANY form of using said resume is false advertising. Like if you want to limit it, sure. Add a watermark and have them sign up to remove it. Or let them only download one resume per account and they have to sign up to your mailing list to get it, sure. But if I don't have the ability to get virtually any form of actual resume without paying, it is patently false to advertise it as a free resume builder.
Hello Aidan,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Many templates to choose from. Helpful suggestions and tips given.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
You guys suck for making people do these surveys, i just want to use the damn service but you guys are making me waste my time, and I can't even give you 2 stars because you change the ENTIRE mandatory survey. If I wasn't poor and didn't need a leg up in my industry with a quality resume I would've taken my business elsewhere. Once I build my resume I'll be sure not to come back to this site ever again because you want to waste my time, so I'm happy to waste yours.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very easy and great interface. The advice and bullet point suggestions were very helpful. Pricing and paywalls could have been more transparent from the beginning though. Overall, I'm happy with the way my resume looks and am willing to pay.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius