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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Ad online says it is free to get a resume. I was most definitely not free.
Hello Carina,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
The first time I made a resume with ResumeGenius they helped me get a job right away! I am now updating my resume and I hope my new resume will show employers my skills and experience.
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Have a great day,
Resume Genius
A bit misleading when it says its free but I need to purchase it
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Resume Genius
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Resume Genius
It was easy to complete the resume. The prompts guided you through each step.
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Resume Genius
It was so easy to do it looked good can't wait to have it in my hands
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Resume Genius
This is a helpful tool for someone who has been out of the work force for a long time. The suggested job descriptions and skills are not as helpful as, I think, a list of keywords would be. But thank you very much!
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Resume Genius
Said it was free but it's not which is a lie. Would've been better to be honest up front
Hello Tyler,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
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Resume Genius
Fantastic layout
Easy innovative
Coming from a business background b2b service excellence
CEO
Operations
Designer top quality care
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Resume Genius
Terrific help with my resume. This was done quickly as I was in a bit of a jam. Extremely easy to follow and finish. Thanks
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Resume Genius
Annoying that all resume builders advertise free resumes, guide people through making a resume and then are like "ope you have to pay for it now, no longer free"
Hello Caushen,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
I was scared and nervous about how to make a resume. This website made it easy for me to develop one with the tools that are given and options to include in the resume if you are having trouble on how to word your resume
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Resume Genius
Did not know I would have to pay, since it free resume templates, quite deceiving.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
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Resume Genius
Fast and easy service but unexpected payment after use.
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Resume Genius
Easy process. Fine formatting. Helpful preset phrases.
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Resume Genius
Not enough options to customize the resume. The choices the program selects are very limited. But after vesting the time into creating it, I'm just going to use the one it made. I only hope it is not a mistake.
Hello Kimberly,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Great! It is very user friendly and simple to use. It has helped me tremendously.
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Resume Genius
I am disappointed that the price was not advertised before I started updating my resume.
Hello Cynthia,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
I need to update my resume and apply for another job. Guest services position in the airline
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Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius