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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Easy to follow and helps with everything you're trying to say in the resume.
A genius of a program. So easy to use and professional looking.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Amazing. I had all my information but could not get the format right on my own. Your program turned my resume into exactly what I wanted
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Fairly simple to input information. I appreciate the examples given.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I feel like I am being scammed, I got my resume once for about 4 dollars I believe and had access to it for 2 weeks. I need to edit one part to apply for a different but similar job and now have to pay $25 to get it for four weeks? Why can I not use the cheaper version? The download I have is a pdf and I cannot edit it with the software I already have. This website says you can make a free resume but you have to pay to download. Very scammy and I am very unhappy.
Hello Candice,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Really nice application helped so much with my resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It was easy to add my experiences, edit and the format is amazing
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Came up with search for free listing and is not. Also, does not allow for additional information such as volunteer work.
Hello Lisa,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
It's easy to navigate and helpful for people like me who know nothing about building a resume!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Really like the options available to populate the skills section.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easy to use, fast system, and the resume layouts look professional.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Monthly charge is too high for job seekers, it should be minimised to 2 day access, weekly access or yearly one.
State pricing up front. Thought this was free. After wasting my time creating it I bought it. Price is low but it's the fact that cost are hidden until after you've wasted your time. Won't reuse or recommend your product!
Hello Angela,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
I didn't know I have to pay until last minute before downloading my resume!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
I Love this program. It is very easy and so professional
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
First time making a resume made super easy thank you
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Advertised as a free service, however payment is required to use any of the resume you created. This is only made apparent after spending time creating a resume through the site.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Needed to quickly modernize my resume quickly and Resume Genius made it so simple. Thank you.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It was quick and easy, especially being able to use an existing resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius