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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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This was easy to use. I love the suggested verbiage in all the sections. It made constructing an appealing resume simple without any stress.
Extremely Helpful and beautiful GUI. Great options for recent careers with excellent word choice and auto-fill is wonderful. Would 110% recommend using. Only took me 10 minutes.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
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Resume Genius
Really helpful. I would definitely use it again when I need to update my CV.
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Resume Genius
Very quick process made it easy to create a resume
Thank you for your review. Glad we were able to help.
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Resume Genius
I wanted to change a heading on my resume with "Help" and wasn't able to.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Excellent experience and very easy to use. Thank you.
Thank you for your review. Glad we were able to help.
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Resume Genius
You don't take most of the debit cards in my pocket. Then, the one you actually took is not one you can get funds from later. I don't get it.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Experience was awesome! Transitioning from my resume to the updated one was smooth and definitely on point.
Thank you for your review! Glad we were able to help.
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Resume Genius
A very easy website to navigate and I'm happy with my resume!
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Resume Genius
THIS IS A MISTAKE, I THOUGHT THAT I WOULD JUST BE BILLED $7.95 BUT WAS CHARGED FOR THE WHOLE YEAR. IS REFUND POSSIBLE FOR THIS SITUATION? THANK YOU.
Hello Oscar,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
It was quick and easy with a great deal of assistance.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Nothing is for FREE, don't be mislead. It is easy to use, makes suggestions. And quick.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I didn't see anywhere about it costing money until the last step.
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Have a great day,
Resume Genius
Your link for the google homepage says free resumes. Only after you finish making the resume do you state that it's actually a $2.95 fee with a reoccurring charge if not cancelled. You're liars and scam artists who took advantage of me for $2.95 but will not get a cent more. I will tell everyone I know what a $#*! company you are so they don't make the same mistake.
Hello Matthew,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Easy to use... but it did say free than i owed 2.95 to get my finished product... VERY MISLEADING
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Have a great day,
Resume Genius
It was very fast & easy way to do my resume. I liked the application, and would recommend to other people who needed to do their resume online. Thanks so much for the great experience.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
ResumeGenius helped me to navigate my resume writing in an easy and effective way. Thanks.
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Have a great day,
Resume Genius
Easy to use. I wish I could remove some of the core headings to replace them with something more relevant to what I need, but overall it is fine
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Amazing would definitely recommend for my fellow Canadians. Fast, much help, and gives u plenty of options to choose from even if you choose standard.
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius