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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Super helpful and has given me the best way to professionally represent myself
It so easy to create a rough CV that I can revise after doing more research, to ensure I have the best product possible. I thought this would take hours, not minutes. I couldn't be more pleased.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I am pleased with the experience from this site. I would recommend it to anyone
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Resume Genius
Good online tool. Assuming I am able to cancel without fee at any time after my 14 days.
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Resume Genius
It would be great it was a free resource, but it is a really helpful tool.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
It says it is free, yet I cannot get the actual resume I just built without signing up and putting in my credit card to be charged. Oh and then you have to discontinue service or continue to be billed monthly!
Hello Rhonda,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
It's a lot of help I recommend it to everybody that needs a resume
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Resume Genius
It was very helpful and useful in assisting me with creating my resume for a promotion at work
Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.
Have a great day,
Resume Genius
Would be great to have more power over editing. The first template I chose had some weird formatting (specifically the 'Education' section put the city of the college on two different lines) that I could not correct, forcing me to choose a different, less attractive template.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Misleading. I thought my document was a free template. Disappointment for the false advertising.
Hello Shawna,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
It was quick
It asked precise questions job seekers want
It was easy
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
The header for resume genius stated that it would be free and after taking almost an hour to put together my resume for a new job, I was asked to pay $3.00. This is very inconvenient being that I could have just used Microsoft word to make it instead.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
This application literally guides your steps all the way to the end
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Simple and straightforward. Nice bullet points for job details. Reasonable price.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It says free :( but thank you for such a nice resume builder :)
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
The suggestions were the best part. Made the process way more tolerable.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It was easy to transition an old resume to a new resume
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Resume Genius
An easy way to express yourself with a great assistant
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Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius