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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Don't like the idea of paying a subscription fee, I'm good with a one time payment
Would've liked a resume for free, think it's ridiculous to have to spend $3 but oh well.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
You advertise free resume but instead you have to buy a subscription for 3 dollars just to print your resume'. That's is called false advertising.
Hello Shawn,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Lots of choices and suggestions how to make your resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Should not be marketed as free when it costs money
Hello Logan,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Easy to use, however, wish it gave more options of editing the layout once you chose a format.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great so far. I only need the basic service though.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Why is there not an option for a one day membership
Hello Bryan,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Awesome experience, made the whole process simple & efficient
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
If it's free, it's free. Don't advertise as a free product and then introduce charges later in the process. Otherwise great, and easy to use for updating my resume. Nice template options.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Perfect guideline with very helpful suggestions for proper verbiage.
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Have a great day,
Resume Genius
Easy and quick to modify and/or revise existing resume. A little to structured, but overall good.
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Have a great day,
Resume Genius
Quick and easy. Helped me create a more update and professional resume.
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Have a great day,
Resume Genius
Easy, fast, and organized! The helpful generated responses are a great springboard
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Have a great day,
Resume Genius
Great but whats with the ill be charged more money after 14 days thing... Thats wrong.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Are not straight forward about having to pay monthly for these services
Hello Kimberly,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It said it was free and didnt say anything about it costing money until the end and I was hours into it so I would have wasted all that time!
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
This made it super easy for me to build my resume and make it look very professional. Thank you
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Quick and straight forward. I was able to search for my specific field and find great suggested skills which I never would have thought to mention.
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Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius