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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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I had issues formatting previous experience. I also don't like that there isn't an option to just pay for 14 days, it automatically is a recurring payment which is something I will now have to remember to cancel.
Thank you for an excellent experience easy and fast
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Easy to navigate and current with todays standard of resume writing.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very happy with the functionality and intuitive layout
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
The building process was fine, but didn't like the fact that I had to pay to actually use the resume I'd spent an hour building.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Extremely easy to use and great examples to complete resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It was quick and easy, and I like that it had answers for your skills.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This was supposed to be free but they billed me, so there is my reason as to why there is a one star rating.
Hello Tristan,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
It's been super easy to use and create a Great looking resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very good resume format. It helps me a lot as I get along doing my resume.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
It was incredibly efficient and helpful, Thank you
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Everything has been very helpful. The format for the website is clear and concise, which makes it easy to navigate.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Very easy to use-my only hangout is you should advertise that there is a fee upfront not after
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
There was not a warning that I'd have to pay so much for my resume.
Hello Kathy,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Love it, so easy to use. The end result is very professional!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
I spent so much money on a resume write this is great!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
You should be able to change the names of the sections on the resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Maybe make it clear that it is not a free service before some college student with minimal time and money poors their time into their resume and only pays for it because they do not want to re make their resume.
Hello Noah,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Hello Tanya,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius