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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow TANYA Z.
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I had issues formatting previous experience. I also don't like that there isn't an option to just pay for 14 days, it automatically is a recurring payment which is something I will now have to remember to cancel.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 24, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Tanya,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Oregon
1 review
0 helpful votes
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Thank you for an excellent experience easy and fast

Date of experience: October 24, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

New York
1 review
0 helpful votes
Follow Travis Y.
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Easy to navigate and current with todays standard of resume writing.

Date of experience: October 24, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Texas
1 review
0 helpful votes
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Very happy with the functionality and intuitive layout

Date of experience: October 24, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Rhode Island
2 reviews
1 helpful vote
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Fast...
October 24, 2022

Fast... I'll rate you again after a few days. Thank you!

Date of experience: October 24, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

Washington
1 review
0 helpful votes
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The building process was fine, but didn't like the fact that I had to pay to actually use the resume I'd spent an hour building.

Date of experience: October 24, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

California
2 reviews
0 helpful votes
Follow Tristen X.
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Extremely easy to use and great examples to complete resume.

Date of experience: October 24, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Ohio
1 review
0 helpful votes
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Very fast and easy to use
October 24, 2022

Very fast and easy to use. Would definitely recommend

Date of experience: October 24, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Michigan
1 review
0 helpful votes
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It was quick and easy, and I like that it had answers for your skills.

Date of experience: October 24, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Georgia
1 review
0 helpful votes
Follow Tristan N.
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This was supposed to be free but they billed me, so there is my reason as to why there is a one star rating.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 24, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Tristan,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Wisconsin
1 review
0 helpful votes
Follow MaryBeth S.
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It's been super easy to use and create a Great looking resume.

Date of experience: October 24, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Malaysia
1 review
0 helpful votes
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Very good resume format
October 24, 2022

Very good resume format. It helps me a lot as I get along doing my resume.

Date of experience: October 24, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Utah
1 review
0 helpful votes
Follow SHERENE H.
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It was incredibly efficient and helpful, Thank you

Date of experience: October 23, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

New York
1 review
0 helpful votes
Follow TENESHA R.
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Everything has been very helpful
October 24, 2022

Everything has been very helpful. The format for the website is clear and concise, which makes it easy to navigate.

Date of experience: October 23, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Florida
1 review
0 helpful votes
Follow Charmaine Q.
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Very easy to use-my only hangout is you should advertise that there is a fee upfront not after

Date of experience: October 23, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

North Carolina
1 review
0 helpful votes
Follow Kathy L.
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There was not a warning that I'd have to pay so much for my resume.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 23, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Kathy,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius

Indiana
1 review
0 helpful votes
Follow Cindy J.
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Love it, so easy to use
October 24, 2022

Love it, so easy to use. The end result is very professional!

Date of experience: October 23, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

Missouri
1 review
0 helpful votes
Follow TANDRA F.
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I spent so much money on a resume write this is great!

Date of experience: October 23, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

New York
1 review
0 helpful votes
Follow Kirk-Neil Y.
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You should be able to change the names of the sections on the resume

Date of experience: October 23, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

Arizona
1 review
0 helpful votes
Follow Noah Z.
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Maybe make it clear that it is not a free service before some college student with minimal time and money poors their time into their resume and only pays for it because they do not want to re make their resume.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 23, 2022
Alexandra M. — ResumeGenius Rep
over a year old

Hello Noah,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.

Thank you.

Regards,
Resume Genius