On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
ResumeGenius Reviews Summary
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Websites should tell the price upfront instead of after the work has been completed. It is a bad business model that leaves a bad taste in my mouth.
I feel i got ripped off after getting the resume for a lower price now all of a sudden 24.95 for something that will used in seconds and never again for years
Hello Jesse,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Quick and easy. Templates are great tools to kick-start creating your own wording.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This was listed as free but forced me to purchase all the work I did
Hello Yafet,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
It's been good so far. Took my ancient resume and made it feel new and substantial
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I signed up with the promise that the service was free and then bait and switch - I spent time formatting my resume only to find out I have to pay to download it. That is BAD BUSINESS and a very shady practice. However, I paid anyway because I had already done the work.
Hello Mary,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Really help me put my resume together professionally.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This said free service, that was dishonest. The program was great and easy to use.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Really lame how after all that work I get prompted to pay for my resume. Dishonest practice targeting people already in a desperate place trying to find employment
Hello Sara,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
24$ just to download a resume is theft. Per month. Y'all should be ashamed
Hello Viodie,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Good level of support, I would like to see a few more layout options
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Great worked flawlessly gave many options give me great ideas and looks beautiful
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
This site was so helpful to create a CV. I wish i could've know before.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Was very easy to set up great experience for the first time will mostly likely try this again in the future.
Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.
Have a great day,
Resume Genius
Simple process to update resume, I do feel that some of the choices to fill out the job descriptions do not sound natural.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I wanted a free service; will return with a higher rating if the process to end my subscription is easy because as a college student i can barely afford 3 bucks as is
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Limited and too general description for my job role.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very easy and convenient! I loved the option to upload my own resume and edit from there.
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Your website came up under "free resume builder" and it doesn't tell you there is a fee until you've typed in all your information.
Hello Wendy,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
So helpful in writing a resume and so quick. Thanks
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Molly,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius