On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
ResumeGenius Reviews Summary
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had created a resume but then couldn't log in. I got account assistance to log in but all that work was lost.
You know y'all are manipulative for allowing people to spend time and effort making a "free" resume just to make them pay to be able to download it.
Hello Nia,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Love mostly everything, but would prefer to know the cost up front.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Website forces you to buy the resume trial. Bait & switch by offering "free" but after working on it, it asks you to pay and isn't actually free. Card processing blurb doesn't work; have to re enter at least 5 times and then it finally processes.
Hello Jon,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
I really like how the website helps me with my verbiage
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Super easy and quick if you don't have the patience or don't have time to take on making a resume on your on.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy to do, even for computer illiterate folks like me.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was a great and helpful experience in building my resume. Thanks a lot for all your help and effective recommendations about all I need to highlight and describe my professional skills.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Bad User Interface and Does not let you make changes per requirements. The education section shows completed coursework even though I selected I did not graduate. Stuck with this website as I created my resume on this site and need to update it for quick job application.
Hello Ishan,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Easy to use. However, could have more simpler and modern layouts.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
When correcting typo's was not as easy as word you have to erase the entire word plus if you went back to revise an area it erased what you were working on and cost another hour of my tome but at least it is finished
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
This site leads to believe it's free when it's really not..
Hello Phyllis,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Simple and straightforward. Will be using again for future resumes.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Multiple statements that building the resume would be free which I think is a lie and really negatively affected my experience.
Hello Bryan,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
It said it was free. When you finish it, they charge for you to print
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
You market creating a resume as free then charge to download it. And on a subscription basis at that which is pretty shady. However the platform was very seamless to navigate and I love the auto fill features. Maybe consider charging one time fees?
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I would like to see the download experience before rating.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Outrageously overpriced for something you can do on chatGDP in 10 minutes. I am only using this because I have an interview today and I have a preexisting resume on this website that this company will not let me copy and paste. This company is not going to last long and for a good reason.
Hello Brianna,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Just started. The web interface uses some odd coloring that makes some items hard to read
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Really helpful and easy! I recommend resume genius!
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carol,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius