On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
ResumeGenius Reviews Summary
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very user friendly and creates a professional resume.
Was easy to create a resume, the system is great. I left a one star review do to the fact I clicked on this being a FREE resume builder, but once you've completed it and go to select the way you want the finished product to work, you have to pay them to sign up and use it. I went ahead and paid for it since it's already done, but they are very misleading for anyone looking to create a resume that doesn't want to pay for it.
Hello George,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
You advertised this as a free platform and upon finishing the build, I was required to pay to download the final resume.
Hello Amos,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Very easy, being able to click pre typed responsibilities really saved time
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Amazingly Easy. The templets are good looking the price is right and it looks like its going to be just as simple to expand to include more than just 2 positions.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Quick, easy and looks great. 5 stars if i land the job quickly!
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This is a false advertisement. On the website you said it will be free to create a resume and then when you get through with the resume you have to pay for it.
Hello Kimberly,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
So easy to use...walked you through each step with a CLEAR outline of what to include!
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
This site is very helpful with completing your resume, even if your knowledge is limited.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Really quick fast with great creation. I really appreciate resumegenius
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
With all the other options, beware of this company. While the service was okay, they will continue to charge you even after you cancel and then DO NOTHING ABOUT IT! Unfortunately I do not review my credit card statement as much as I should and found out after canceling my service in September of 2022, they werre charging $34.95/month up to Jan 2023. The first time I canceled was on their website, now I called and cancelled over the phone, will see what happens. Lady was rude and refused to even acknowledge that the account was cancelled. Told her to look at the account and she would see that nobody has even logged on since the date I advised it was cancelled. So many other options, do not choose this company!
Hello Derek,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Thought it was going to be free, as advertised on the google search page. However, i loved using this service so it was worth the $3
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Website gave a lot of trouble. Took hours!
Payment methods didn't go through with multiple attempts.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Price is way too high. I would never suggest someone else to use this website.
Hello Alicia,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
I particularly liked the roles for various job descriptions. It was pretty helpful.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Account was not in my name. I had no information about it and they would not refund over 100 in charges to my card. Bad customer service. Lack of any help. 0 stars. Shame on them
Hello Kerry,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
I have ten years of experience in the kitchen in the past. I may need refresher. Quick and easy to learn, I am dependable reliable person. Thank you
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
When I looked resumegenius up online, it said it was free. When l went to print the resume, I found out I had to pay. I found that to be misleading. I needed the resume so I paid the $2.95 fee which I can cancel in 14 days.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
You should be upfront about this being a paid service...
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius