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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Very helpful and easy to navigate. So glad I came across this site, I would definitely recommend!
I was overwhelmed with the idea of having to build a resume, but resumegenius made it simple!
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Information is presented in a very professional manner.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Was going good until your cover letter final step wont let me out. Or finish...
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Wish i knew i had to pay before i put all my work in
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
No option to move work history to bottom. I want my project experience to be a separate section than my work histroy.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
You should let people know up front that there will be a fee fore the resume! I still would have used the template but I wouldn't have felt like you were trying to pull something over on me!
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
This is a great site if you need help in creating a resume for seeking new employment. It is excellent in helping you create a resume by giving you help options for your bullet points according to your position in each prior employment situation.
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Everything great but was advertised as free and indeed was not free
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I am still feeling out of the process of the website.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This was such a great and user friendly way to make your resume.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I wish it would have said that I could only access what I typed in over the last 2 hours, if I signed up for the service.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Its really crappy that you have someone go through all the work of building a resume for you to just ask for money at the end. I found this site when I was searching for free resume builders and this is the first one that came up..
Hello Cheyanne,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
So far the resume build was fairly easy.
I just signed up for my 7 day trial, so I will give a better detailed review after the 7 day trial is over.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The interface is very straight forward but I wish i could jhave taylored the bullets points for a more up scale employment oppertunity
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
WOW! This was so easy to use! Where have you been all my life?!
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
My experience using this site was very knowledgeable, and it was very helpful and will referee to anyone who might be interested.
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
After 14 day paid trial, subscription plan converts to $24.95 per month, which does not make any sense, since regular monthly plan costs $7.95. The higher price is only for people who forgot to cancel/convert the trial. This information is not visible in the pricing section in the website, so I consider that as an abuse.
Hello Stanislaw,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Love the experience with the online because it gave me so many different resumes to use.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius