Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent experience very easy and nice to you. It's very simple.
Easy and love the proposed bullets to get my mind started
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It's been years since needing a resume. Resumegenius made it easy.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It's not immediately apparent on how to create a functional resume - I will find out after having paid since a functional resume is advertised on your site.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Nice user interface and suggestions for making good resume
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Seems like a good website, makes really good looking resumes & helpful tips. Only problem i found is that it won't let me just click and edit the resume. There are some things I'd like to change but so far once I entered them there's no way to edit them. Overal great and good price
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
You should say ahead of time that this is not a free service
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very Helpful and accessible, never knew I would get a resume done in minutes.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great. Provided me with good ideas and information
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Really professionally insightful on how a resume should look like
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I enjoyed the site I just wish it would've shared the subscription price from the beginning. Also its false advertisement to say its free.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
The resume build is nice, but the statement about using the website for free is misleading because I need to pay to get the resume I just build for free.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I did not know a thing about how to create a resume until this was recommended!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Not easy to change some extras i added. Bummed you didn't state up front that you don't offer 1 free download, Bummed no resume with a photo options.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It was great. I loved all the suggestive bullet points when I entered my job description
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy to use and navigate through...love it so far
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I feel as though this was a bait and switch situation. You advertise it as free. Then when you want to print out the resume you are hit with a charge. That information should be given at the onset.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
The only thing I would like is being able to adjust where information shows, I really like one format, but wish the skills were on the bottom
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius