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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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The resume building process is good. Let's see if how I utilized your services helps me.
Pretty easy to use. Gives the ability to creatively brainstorm by yourself.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thank you for helping me with a template to update my Resume.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Quick and easy with suggestions for wording and formatting
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It's been more useful and an easier customer experience than I initially expected
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Very good and fast, helpful, easy to navigate, It appears on top of google search page, when i searched about resume
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Saved me a lot of time and I did not need to fight Microsoft or google docs format
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
You advertise free and I have to pay very disappointed will be canceling don't say free then charge people
Hello Hollie,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Didn't expect to have to pay for a single download.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Incredible help and great website for so inexpensive. Like having your own writer on your side.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very helpful when you're not sure how to put in skills in association with each job.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy, populated suggestions very helpful in the brain storming process
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It's even great resume construction process was easy. And I like how they helped choose better words to accentuate my talents.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Deceptive about paying when you look up free resume templates
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Supposedly free resume. This is a lie. Charged $2.95, then after 14 period, a subscription for almost $25 a month. This is false advertising, fraud or both
Hello Darryl,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Thanks for all the help! This was the easiest resume I've ever made
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
User friendly, great suggestions, nice formatting templates
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The builder itself was great - but hate that I have to pay/will get charged monthly
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
A lot of the answers seemed canned and didn't apply to me. Also it was referring to me as a student and I'm not.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Impressive site that I just discovered. Makes the creation and update of resumes very easy.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius