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From the business
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
ResumeGenius Reviews Summary
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
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You guys claimed to be free and then charge after. Super misleading
So easy and straightforward! I wish there were more basic resume options and that they informed you of payment before you got to the end of the process.
Thank you for your review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Is quick and easy but i for real gotta pay for my own resume
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It should that it was free, then we were required to pay for this.
Hello Mr N,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Great! It was quick, easy, and helped me collect my thoughts.
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Great resume builder with many formats to choose from. I love that you can simply choose from bullet points based on job titles entered. Anyone could build a resume this way. Highly recommended.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Pricing model is given AFTER a long form. You know very well that people will spend a significant amount of time on the form, and THEN learn about the pricing options. This model relies partially on the sunken cost fallacy to hook new purchases. I did however find the tool VERY useful! So I'm going to make a purchase, but I would have appreciated more pricing info upfront from the beginning.
Hello Antonio,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
I wish I was able to edit the layout once I had chosen my preferred design.
I did not list any certifications and I was unable to remove that section.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I like to be able to move items up and down or delete during development
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
On the apps it says free resume. But when I completed resume it asked for payment. False advertising in my opinion.
Hello Reanna,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Muy bueno porque me da soluciones a qué poder poner sobre cualquier trabajo
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The only change I'd make is the ability to bypass the earlier dates on Experience and Education. In the case where the applicant could face age discrimination. It was recommended by a resume specialist that the earlier dates be eliminated from the resume.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
The template was very easy to use and user-friendly in the interface. Great job!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Just a bit concerned there were no options to have the free service as advertised. The format was good so will move forward, but do not like having to cancel after 14 days as i know i will not need service after that. Definitely misleading and hope there are no problems cancelling service
Hello Jill,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
My experience was great and the resume looks professional.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Was able to quickly create my resume during my 30 min lunch break.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I like the options of style you want your resume to be.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very deceiving option when offering monthly subscription for $7.95, but in small print it states you will actually be charging $95.40!
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
You advertise that you are a free service then force payment with no warning until the end of the process.
Hello Summerlin,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
You waited until I spent the time to build my resume to state there was a charge. In the future I would not use your service.
Hello Christy,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello William,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius