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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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It's very easy to use and looks very professional. This is the second time I've used it.
I wanted to format a resume that I uploaded one that was worded exactly the way I wanted it. There was almost no way of doing that and when I wanted to make changes it did not work
We appreciate your feedback! We're always working to improve our platform, and insights like yours help us make meaningful updates. Thank you for sharing your thoughts!
Regards,
Resume Genius
When I started this resume, your site told me that it was COMPLETELY FREE. Then once I've put an hour into building and typing it, I go to print it out and you want money. Classic bait and switch, and DISHONEST.
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We strive to be transparent about how our service works. While some features are part of a paid subscription, we also offer free resume templates that you can access and download directly from our website.
Many users find these templates helpful for creating their resumes without needing a subscription. You can follow the step-by-step instructions in the following link: https://www.tiktok.com/@resumegenius/video/7368691994987629841
Please let us know if you have any questions.
Best regards,
Resume Genius
I am glad I found this. It was a great help for me because getting off a mission and have not worked for 2 years straight and have not done a resume for a long time
Thank you for your encouraging words! We’re pleased that Resume Genius met your expectations. We wish you success as you pursue new opportunities!
Regards,
Resume Genius
Quick and easy. Appreciated the bullet points instead of having to use my own words. Variety of layouts was good too
We’re grateful for your feedback! It’s fantastic to know that our service made a positive impact on your resume. Wishing you great success in your career journey!
Regards,
Resume Genius
Assumed to be free until download time. Misleading as I clicked on "free resume builder" after investing the time and not being allowed to copy and paste to make engineering easier, I think it was unnecessary.
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We strive to be transparent about how our service works. While some features are part of a paid subscription, we also offer free resume templates that you can access and download directly from our website.
Many users find these templates helpful for creating their resumes without needing a subscription. You can follow the step-by-step instructions in the following link: https://www.tiktok.com/@resumegenius/video/7368691994987629841
Please let us know if you have any questions.
Best regards,
Resume Genius
Ease to use and was a very fast process. There was a wide range of templates to choose from
We appreciate your positive review! It’s wonderful to hear that Resume Genius supported you in creating a great resume. Good luck with your job search!
Regards,
Resume Genius
Very quick and had several attractive layouts and colors to choose from, I just wish they had been more transparent about the pricing.
We appreciate your feedback! We're always working to improve our platform, and insights like yours help us make meaningful updates. Thank you for sharing your thoughts!
Regards,
Resume Genius
Quick and easy with many color and template options-reduced rate 2 week trial.
Everything was clear, concise and information dense. I was looking to drat a high impact resume to further my chances and Resumegenius has been a massive help.
We’re grateful for your support! It’s great to know that Resume Genius helped you achieve your resume goals. Wishing you all the best in your job search!
Regards,
Resume Genius
So far, so good with the experience. Looking forward to be hired through resumegenius
Thank you for taking the time to give us a good rating! We're confident that Resume Genius will help you achieve your resume goals. We wish you the best of luck in your job search!
Regards,
Resume Genius
Easy to use. I did my resume in a timely manner. It was easy and quick. I would recommend it.
We’re grateful for your feedback! It’s fantastic to know that our service made a positive impact on your resume. Wishing you great success in your career journey!
Regards,
Resume Genius
Great Experience using Resumegenius. Really made the resume process easy.
Your feedback is invaluable to us! We’re happy to know that Resume Genius played a role in your resume creation.
Regards,
Resume Genius
My experience was easy and straightforward, nothing I didn't understand, thank you for this help
Thank you for your kind feedback! We’re thrilled that our tools made a difference in your resume process.
Regards,
Resume Genius
Great! 👍 I like the way the search engine help me out an asked question.
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
For a company not to be up front about you paying for the service is not very business savvy, because you hold there info hostage until you either pay or leave and if you leave you are not sure if your info will be safe.
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We strive to be transparent about how our service works. While some features are part of a paid subscription, we also offer free resume templates that you can access and download directly from our website.
Many users find these templates helpful for creating their resumes without needing a subscription. You can follow the step-by-step instructions in the following link: https://www.tiktok.com/@resumegenius/video/7368691994987629841
Please let us know if you have any questions.
Best regards,
Resume Genius
Easy process guiding through making the Simple directions and look professional. Step by step directions were simple to follow and the layout looks great.
We appreciate your thoughtful feedback! It’s wonderful to hear that our tool made the resume-building process enjoyable for you. Good luck in your career endeavors!
Regards,
Resume Genius
Very easy, for someone whom hates using computers. I am 57 years old and dislike computers. Thank you, need a resume for getting unemployment in the summer. I am a school bus driver and only need unemployment for summer months.
We appreciate your positive review! It’s wonderful to hear that Resume Genius supported you in creating a great resume. Good luck with your job search!
Regards,
Resume Genius
Professional and helpful, and full of convenience. Professional resume.
Thank you for your encouraging words! We’re pleased that Resume Genius met your expectations. We wish you success as you pursue new opportunities!
Regards,
Resume Genius
Good Program easy to follow excellent formats it should help me get a job
Thank you for taking the time to share your thoughts! We’re thrilled that our service helped you in your resume journey. Wishing you the best in your job applications!
Regards,
Resume Genius
Exceptional! Process was smooth and looks very professional.
Hi, we are happy to read your wonderful experience with our site. We strive to provide our members with our best. Thank you for your review!
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Your feedback is invaluable to us! We’re happy to know that Resume Genius played a role in your resume creation.
Regards,
Resume Genius