Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It said free and then i had to pay that was annoying
Great so far. I need to get the pdf and see if I can access everything
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Simple, organized and painless, just not free as the ad suggested.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Loved it! Very easy for an aged individual who hasn't updated his resume in many years.
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Very straight forward and easy to create a resume in just 15 minutes!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
This is a goal i have ha for 2 years and I keep putting it off. Not anymore! This was so easy, fast and professional!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Only frustration it said free but there is a cost associated with it.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Everything has been great, just waiting for my resume
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Love it, but it could be a bit more user friendly. So excited about my resume and cover letter though!
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I wish there was a one time pay option, without an auto renew
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Super easy and helpful. Made my resume look and feel so professional.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It's hard to coherently convey work history, skills, education, and other relevant material after doing it for 20 years. This was a huge help and time saver for old, overeducated, and overexperienced people like me.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I don't like the bait and switch. You all advertise as free, but in order to get the resume you have to pay.
Hello Angela,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Building the resume was fast and easy. Did not realize there was a subscription cost till the end. Minus one star.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Says site was free to use then after you spend the time building your resume it makes you pay for it. False advertising
Hello Ayden,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
I have not completed my resume, so I will wait until I'm finished to review my experience.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Fairly easy to use for a rookie, and an old one at that.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I would like better professional summary options. Otherwise great product. Oh and maybe some Ai suggestions if a person chooses to write their own bullet points.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Cool information and resources to choose from this gives it the appearance of being more accurate and personable very well done!
Thank you for your review! We are happy you enjoyed your experience.
Regards,
Resume Genius
It was difficult to figure out what you were asking
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius