Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
So easy to navigate and I am really pleased with the outcome!
When returning after saving, there is no where to login.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Love the program, but was not aware I would have to pay until AFTER spending hours designing my resume.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Love the pre-populated wording to match my job titles
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
To $#*!ing expensive! But you got me for the $2.95 congratulations.
Hello Brian,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
It said it was free, then you get to the end have to pay? Liars!
Hello Christina,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Being billed 18 quid is a lot of money for a single use service.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
The platform is really easy to use. I have used it for myself, but I also have been helping others out by creating awesome resumes and cover letters.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Excellent way to prepare quick resume, very helpful
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This was a quick and easy way to generate an updated resume
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Still need to add fill in text. Don't know how easy that will be. Would love to give 5 stars but I haven't seen resume and I wasn't able to add fill in text yet..
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
This has taken so much stress off of me. Super easy.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
So far, I'm quite impressed. I want to leave 5 star but I need more info. To be continued...
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy and streamlined process made it a breeze to get my resume set up.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy to use, but I don't like that it tries to trap you with a monthly payment after the 14 days.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Parsing of my original resume was poor, especially you were not able to see the end dates of any of my work experience, defaulting it all to "present" and forcing me to put those dates in manually. Preview is misleading, making you think you have saved changes when you haven't, again leading to more work.
Hello Sigrid,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Helped me make my resume look professional and not very crappy looking.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Love the recommendations for every segment of my resume
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Well my resume looks great! Was skeptical but here we are!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Very efficient and makes a quick resume in a very professional outlook. 10/10 recommend.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius