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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Awesome service, was so easy to use and edit. I love the layout provided as well.
I would think that if its to be free as in the ad then it should be free!
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very simple to perform, uses strong language and communication
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Says free online and once you have built your resume it charges you a fee that will be reoccurring monthly unless you cancel.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Super easy to use with clean, modern resume designs
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Awesome, very professional and excited about my revised resume.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Unaware there was a charge until the end. One should be told upfront.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Good format but when you say something is free, Don't have them go through the whole process and then charge them at the end.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Its easy to create a modern resume with resumegenius
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Don't appreciate the FREE tactic. Free until you try to print or download it. Also extremely difficult to cancel their subscription online. Now I'll have to try to call them on Monday to cancel. I've already alerted my bank that I will be cancelling this and to watch for and deny any future transactions. Annoying tactics.
Hello Michele,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
My experiences has been quick and easy before downloading
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Ease of use, solid job related suggestions, good word compositions and attractive resume styles available.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Its great - I'm looking for to diving in and enhancing my C.V. even more.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very helpful I recommend this to everybody you won't regret it.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy to build a resume, accurate suggested bullet points.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Bullet points (copy and paste) don't work well at all.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I don't understand that you charge for a free resume
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Me gusto mucho la forma para llenar mi CV fue facil y rapido
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Fare good enough for a job thanks so much help me good
Hello Aahraf,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Great experience just would have appreciated the heads up on the charge at the end.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius