Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very informative and helpful
Direction very simple for someone who is not computer savvy
I would give 5 star but was at an understanding it was a free template. And didnt know until after time creating it, you have to subscribe (pay) to have access.
So far this platform has been easy to use for the most part and has helped tremendously in saving me time formatting a new resume after being out of the workforce a number of years
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta me gusta
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Really user friendly platform and the help provided is amazing
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
,de facil uso para la creacion de perfiles profesionales
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use and offers excellent resume recommendations while also being cheap and quick.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I tried other resume service, but did not complete as I did not trust providing card ino (prefer paypal-like options for transactions like this) and/or read reviews that made me skeptical. This process was easier that others I tried for building the resume.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
No suggestions on how many job responsibilities to list and no easy accessing finished resume unless paying for access without being told upfront.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Resumes are good. But advertised as free on Google. I don't need to subscribe so I'll be "canceling anytime" after my resume downloads. Will not recommend to others especially since it's subscription based and charges card automatically.
Hello Derek,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
It says free resume builder but in the end it costs
Hello Porscha,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Great set-up! Easy to use and many options to chose from.
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Nice but UX Design and Research needs more funding. Needs to be easier to use. People using this offten dont have the educational bachground to do this on their own.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very good and easy to you any one can make use of it trust me when i say it's the best
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The only problem I had was the bullet points would not come up for server skills. Otherwise was an overall great experience.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was advertised as free but then after spending hours modifying the resume, I am being asked to complete the payment over the last page. This is not a good practice.
Hello Srinivasan,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Amazing, I love the selection of different formats
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I just wish it was truly a free site as previously stated.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I appreciate the ease of use and ability to edit. I would like to know how to link in more websites so it is less clunky.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy and simple process. I like how the system automatically revise the resume for you. Thank You
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
.great i need to turn this resume to my company NOW
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius