Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great but wish I could just pay once only and not have a subscription.
Thr resume building process was effortless. It helped to pull my work experience all in one place with ease
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This was quick and easy process. I like the options available
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This is great...I didn't know this could be so easy and professional done!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
This was very easy to use and the result is amazing. Google said it was free which sounded too good to be true and I see it is not. But the price is right and totally worth it.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The process was easy. They offered a variety of summaries and resume choices.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to navigate and excellent optional bullets to choose from.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I don't like that it was promoted as free in the beginning and waits until the end of completion of your resume that takes time to do by scamming people into subscriptions.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I had to copy/paste some data into the fields because it was entering it in reverse on your website (moving the cursor to the left of the text i was typing instead of moving it right).
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Great source to create your own or bring an existing one to update
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
My resume needed some updating, this was quick and painless. Thanks resumegenius!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
It has been extremely straightforward and easy to navigate.
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Google searched FREE resume builder. Built entire resume and then charges came up at the end. Unacceptable business. Now I will have to cancel the subscription and hope I am not overcharged.
Hello Cole,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
They were very helpful really good hints on all of it.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Took forever to access, pay for and now download. Very frustrating. Crossing my fingers and hoping for the best. Thank you!
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
You have some hidden fees which is not cool but oh well
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I like the finished document overall but it took quite awhile.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy, took the stress out of resume writing and formatting.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius