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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Love the options! Made it very easy to create a very professional resume
Easy and made my experience simple and stress free
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy-to-follow resume writing website for a wide set of professions with job-specific objectives in varied resume formats.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The resume templates and program to choose which information to include was refreshingly easy and quick to get through. So nice to use and the finished product looks great!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Promoted as free and then get billed on the back end. Classic bait and swtich.
Hello Fasil,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Great templates and generated answers that I can edit/work with
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Says free but they get you at the end. You have to purchase a package to get the "free resume" other than that I like it.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
As an engineer, it's tricky to find a resume template that works for my experience. This process was extremely easy and created a competitive resume! I used the "text" from my old resume but Resume Genius also provides examples that were accurate to engineering.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
So simple to use. Creates super summaries and job responsibilities to select from.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I definitely hate this business model. I know that stuff is not free. However it is unacceptable that for the quality of a job I could have done in Canva using the same amount of time, you end up charging me right after I finished doing my CV. I would have been happy to pay if you actually told me right at the early stages of my task.
Hello Andres,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
It say free and you guys trick me to charge me at the end very bad
Hello Cesar,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
I hope this Resume gets me the job I am praying for!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use tools and professional looking resumes.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Quick and efficient. Easy to use with great suggestions.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Is advertised as free and then to download the resume you must pay.
Hello Alexander,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Your ads says free, at the end there's a monthly membership fee or a two week trial for $2.95 to get the resume. After I took the time to create my resume. I would have been okay paying it up front than feeling like I was duped and now had no other choice.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Show the price up front before you let me do all the work. But good price
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It has been quick and easy. A bate and switch, advertises as free then charges a fee one you are complete.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Was not informed of price prior to building resume. However simple & easy experience.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Fast easy and makes the process of building a resume much more free and easy
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius