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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Went well except when I was 90% done with my resume, for some reason only half of it showed up on my screen. It took myself and kids about 20 minutes to figure out a solution, which was creating a bookmark and then opening it up.
I enjoyed having the ability to upload my existing resume so I didn't have to start from scratch. The interface is super user friendly, literally walking me through things step by step. There was a slight glitch at the end where it wouldn't save some of the smaller details about my references (ie titles, relationship to me) but overall pretty great experience. It made my resume update super easy and timely
Thank you for your encouraging words! We’re pleased that Resume Genius met your expectations. We wish you success as you pursue new opportunities!
Regards,
Resume Genius
My experience with resume genius I would have to pay. It was very helpful on times I was able to finish my résumé in quick but effortlessly and easy. Way in no time so I felt comfortable with the experience
We’re grateful for your feedback! It’s fantastic to know that our service made a positive impact on your resume. Wishing you great success in your career journey!
Regards,
Resume Genius
Could've had more job titles available with better descriptions of duties. If you were military there's not much available for your job title.
We truly value your feedback! Constant improvement is our goal, and user insights like yours play a key role in that process. We’ll look into this further—thanks for sharing!
Regards,
Resume Genius
Very easy to use and design was better than anything I could've come up with. I've not used AI before and I sincerely hope that this can improve my chances of a career change and improvement.
We’re grateful for your support! It’s great to know that Resume Genius helped you achieve your resume goals. Wishing you all the best in your job search!
Regards,
Resume Genius
The site made it easy to upload my resume, make changes, and choose a desired format. My resume looks much better than before.
Thanks for your fantastic review! We’re excited to hear that our resume builder worked well for you.
Regards,
Resume Genius
The system was easy to use, inexpensive, and gave useful options that could be used to make my resume easier to read
This service has been very easy to use, fantastic! I really appreciated the suggested bullet points, it really made my resume look much more impressive.
We’re grateful for your feedback! It’s fantastic to know that our service made a positive impact on your resume. Wishing you great success in your career journey!
Regards,
Resume Genius
Everything was great until I felt tricked into paying. I recognize services cost money, however there was no indication of cost prior to that point. It even said so on the Google result that I clicked on. I liked what you were advertising so I clicked your link.
It ever feels good to feel fooled.
Now I have to go figure out how to unsubscribe to this. I swear to you—this better not be hard to do or else your TrustPilot reviews will hear about it.
Hello,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius
Glad to have help writing my resume. I had the information but actually putting it correctly into a template is where resumegenious was extremely helpful!
We’re grateful for your support! It’s great to know that Resume Genius helped you achieve your resume goals. Wishing you all the best in your job search!
Regards,
Resume Genius
Very genius. I love the fact that when you can't seem to find the words, resume genius knows exactly how to put words together. I will definitely recommend resume genius to my family and friends.
Thank you for your encouraging words! We’re pleased that Resume Genius met your expectations. We wish you success as you pursue new opportunities!
Regards,
Resume Genius
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We’re grateful for your support! It’s great to know that Resume Genius helped you achieve your resume goals. Wishing you all the best in your job search!
Regards,
Resume Genius
It is advertised as free. This is deceptive marketing. I did not enjoy the process but the program was pretty easy to use. I just thought i would get more out of it and that it was free or i could edit my resume without monthly billing being mandatory,
Hello, thank you for your feedback! We apologize for any confusion—while some features do require a paid subscription, we're happy to share some good news!
Resume Genius does offer free resume templates that you can use without a subscription. To make things easier, we've created a quick guide to help you find and use them here: https://www.tiktok.com/@resumegenius/video/7368691994987629841. We hope this helps you get the most out of our free tools.
If you have any questions or need further assistance, we're always here to help!
Regards,
Resume Genius.
All I can say is, I should have come here first! The builder allows you to just create your resume sans the drama. There are plenty of awesome formats and colors to choose from. As I said, I should have come here first!
Thank you for your encouraging words! We’re pleased that Resume Genius met your expectations. We wish you success as you pursue new opportunities!
Regards,
Resume Genius
It was very easy and helpful to set up. There were several templates to choose from. Directions throughout whole process were easy to follow.
Thank you for sharing your experience! We’re thrilled that Resume Genius provided the support you needed to create your resume. Good luck with your job search!
Regards,
Resume Genius
So far my experience was great until the end. I wish I could just skip the survey and get my resume. I appreciate the help it looks great. I will use this again in the future if there isn't several more steps after this one.
We’re grateful for your feedback! It’s fantastic to know that our service made a positive impact on your resume. Wishing you great success in your career journey!
Regards,
Resume Genius
Because it is a subscription pay service when i only plan to use this once. Should have a option to pay one time as needed when actually used. Will de cancelling.
Hello,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius
Because everything now costs money, used to be able to do all this without paying for every single app out there. Is ridiculous
Hello, thank you for your feedback! We apologize for any confusion—while some features do require a paid subscription, we're happy to share some good news!
Resume Genius does offer free resume templates that you can use without a subscription. To make things easier, we've created a quick guide to help you find and use them here: https://www.tiktok.com/@resumegenius/video/7368691994987629841. We hope this helps you get the most out of our free tools.
If you have any questions or need further assistance, we're always here to help!
Regards,
Resume Genius.
Helpful but may be missing how to link in AI. Plus I hit the back button one and lost a good bit of input. Program should have a warning
We truly value your feedback! Constant improvement is our goal, and user insights like yours play a key role in that process. We’ll look into this further—thanks for sharing!
Regards,
Resume Genius
Easy. Made updating my resume so much simpler. More time to apply for jobs rather than obsessing over writing the perfect resume.
Thanks for your fantastic review! We’re excited to hear that our resume builder worked well for you.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


We truly value your feedback! Constant improvement is our goal, and user insights like yours play a key role in that process. We’ll look into this further—thanks for sharing!
Regards,
Resume Genius