Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great program to help write and update my resume. I look forward to using my new resume.
Fast and user friendly, took little time to complete. Amazing results.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The site is easy to use, has good designs, and scores your resume.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thanks so much it was very easy.and i didnt stress over trying to get it right
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I thought it was free - was not expecting to have to pay anything
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Good easy way to update work history existed to get started on my road to greatness
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Fast and easy, thorough and worded professionally. Had all the right bullet points and was easy to navigate
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great experience. I was well assisted when it had to do with my skills. I like how you can easily edit.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The questions are clear and make the entire experience incredibly easy.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Excellent service tool and it was fast and easy to use. I high recoommend this site for people to use. It's user friendly.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Better than the rest and user friendly with many excellent options
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I graduated from college but didn't want to include the dates. Unfortunately, the system generated wording similar to "completed coursework towards a degree" so it looks like I didn't actually graduate. There should be an option to indicate that someone has graduated.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Not very good on computers but this process was easy and simple. Really enjoyed
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Overall good experience with building my resume it was quick and easy process
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Resume was easy accurate and really fun to complete. Not intimidating.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy, quick and professional. I will definitely recommend to anyone in need of a resume. Makes applying for any position easier and eases stress.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to generate and easy to choose template. Made it a stress free task.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Good service, Quick and easy to set up resume, just wish it didn't automatically renew because I only wanted to update my resume.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Advertised as free then you build the whole resume and it cost money
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
States free thats a lie, free is free not free trial;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
Hello Karla,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius