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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Quick and slick I liked the options and the wording but I don't like having to write a long review I am in a hurry
It said that this app was free and now im finding myself paying for a resume. I oly paid because i needed to finish my job applications.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Super easy to navigate! Took me less than 20 min to transcribe my resume into this system.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This was a very simple, straightforward process that I easily customized to my needs.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Nice. Fairly easy to use nice formats fairly quick and efficient. I'm not happy that I'm having to do this right now when I'm in a hurry.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
You say free and then charge 2.95. I really don't think is much else to say on why I gave the one star. I googled free resume builder and then got charged if i wanted the resume. I hope this sentence makes fifty characters.
Hello Jamaar,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
This was a great resource and Help. I was struggling with my resume and you helped me organize and be concise.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This was very quick and easy. I have not needed a resume in 16 years so I liked the suggestions that were given to help with this process which made it much easier to complete.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very quick and easy to use. Price is right for using your site.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
So simple and quick I don't have time to spend at the computer at this time so it was nice
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The website lies and says you get a free resume, but after you created the resume they won't let you download it until after you pay them.
Hello Kelly,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Easy and great results, made my resume look polished and updated
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Super easy and I finished in less than an hour and it looks super professional
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great service and easy to use. Would highly suggest this service.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This online resume generator was just what I needed in order to make a beautiful resume that would have taken hours otherwise.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use, liked the pre-scripted bullets with option to edit.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It says free, but its not. That's kinda BS I did all the work and then you pump faked me with a charge, fee right at the end.
Hello Nathan,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Very helpful, I have absolutely no idea how to write a resume.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius