Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love the variety of templates. The AI suggestions are very helpful as well.
Easy and helpful! The AI generated suggestions were a helpful starting point.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy too use I breezed through the resume process in under a half hour so I would definitely recommend this to anyone needing a resume
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great! It has been easy to use and I love all the choices in creating a good resume
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thank you for your support and friendly System. I will continue to do business with you. Thank you again for your business.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy process. I answered simple question and they wrote it for me. They even gave me written descriptions made already.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Love it, more styles to choose and able to stand out on my ability.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The google search showed a free resume, but it ends up that I have to pay for it after all. Kind of bait and switch in my opinion.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very helpful tool for enhancing my resume. Highly recommend!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I CHECK THE RESULTS WHEN i HAVE THE RESUME WITH ME i DONT EVEN HAVE IT YET AND THIS IS ASKING FOR THE EXPERIENCE
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very easy to follow the step by step process. Would highly recommend.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
You advertised your service as free, it was not. Had I known that I would not have used your site. I will be cancelling the subscription you signed me up for and I will actively avoid using your services in the future. Annoying, deceptive, and yet entirely unsurprising.
Hello Aria,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
It was a very easy and helpful way to build a complete resume!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Bit buggy but overall pretty easy to use and created a resume
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy guidance, straight forward suggestions. Quite versatile overall given my varied fields of study and professional engagement.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Fast and amazing results! Extremely professional resume.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Exceptionally easy, but I would minimize the options of selection due to the duplication of answers only slightly reworded. I could see some being kept but too many options are the exact same answer.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very helpful and easy to use. The experience was great and i would recommend this to anyone that needs help building a resume.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This is my second time starting my resume from the beginning, and I wish I had this much help the first time. I feel a lot more confident with how my resume came to be. Thank you
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was very quick and easy. It said free then ended up having to pay but it was only 2.59
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius