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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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They are great! I used them initially to update an outdated resume and the steps were very easy to maneuver.
When I searched resume template free on google, I saw a link from resumegenius that said FREE resume template and builder, do it for FREE. Then. Of course I build my resume, and I see I can't download it unless I pay. I see the loopholes in the advertising, it's just very misleading.
Hello Omar,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
So far, so good, was easy to use. Just had some trouble getting a section to update
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to navigate. Plenty of different formats. Very professional looking.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was easy, and it guided you through the entire process. It provided a lot of information, helpful hints
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Its decent thought it was free but clearly it isnt i also dont like its forcing me to leave a review with 50 characters... went from a 5* to a 2.5*
Hello Norley,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Super easy way to create a resume even if you dont know how! :)
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Love it here. Quick and easy and got help when I felt stuck. Thank you
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was easy and convenient to use. I updated my resume in less than an hour. I love the templates provided and at the end how multiple layouts are presented.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great template, will use this again. I will refer this template to everyone i know.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy and helpful. I appreciated all the suggestions that were given.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Took a load off my mind and I love the functional resume option because i am 64 snd returning to the workforce
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use and I like the different resume options provided.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to work through, with great ideas and multiple resume templates.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Charge to much for resume $24 is a bit steep. I think it being no more than $10 is fair pricing.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Need to know the price and not be told something is free when it is not.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Amazing service! Love my new resume! AI did an e excellent job updating it Wiggins Essex
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
So easy to navigate this resume building. There were several styles and choices to choose from.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy to navigate. OI am not real computer savvy and this was easy and helpful.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Excellent service and good quality of the materials,Impressed
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius