Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great just need to get this done less then 50 words would be better
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Made it easier, instead of making it simple with one's own work experience it brings out more from others and suggested to the job you've been at
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Good service love the outlines the points the easy typing and how fast it happens
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Good experince. Didnt realize it would cost until I put in all my information- a headsup about cost would have been better
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great. We love the east format amd the accessibility. Please continue your work!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great results! I enjoyed working on updating my resume to be more modern, clean and easy to read. I really hope this face lift, will do me good on my job hunt.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Advertised as free, but after spending significant time on a CV template, requires payment. Would honestly be a 5 star rating regardless if it was just a one time payment for the finished CV, but the fine print states it is a recurring 14 day payment that continues unless cancelled.
Hello Amanda,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
It was quick and easy. User friendly. Helpful with decisions needed.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
My experience was amazing. I was able to control what I wanted to put on my resume that best fits my life skills with different options. I highly recommend.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Awesome experience, It was so easy ane made the process amazing
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Awesome! I feel relieved that I found this. I needed serious help.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Nice and easy to use, took less than 5 minutes, highly recommend
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It would be nice if I could include work history that is from long ago without month dates- wanted to show continuity, but I am guessing a job from 1985 doesnt need specifics.
Thank you, quick and easy, the resume turned out great, i would deff use it again, or pass it on to others
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This has been efficient I was not particularly thrilled with having to fill out this portion of the survey.
Said free and was not free, other than that was an alright application generator.
Hello Jacob,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Awesome experience, I haven't did a résumé in so long it was very helpful. Thank you so much.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Quick and Easy. I was able to understand how the website worked and I loved the recommendations
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius